Job Security/Advancement. Before & During your trip | After your trip. 2.0. left: 482px !important; Facebook: @SouthwestAir. Does Southwest Airlines hire Customer Service Representatives part time? content: "(That money is all yours. Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. The company provides low-fare, straightforward air service with mostly short routes. Southwest Airlines has edged a step closer to a 360-degree view of the customer while also lifting employee engagement after deploying a new platform to improve customer service management. SEDONA, Ariz., Jan. 18 — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.. If you’ve left the airport, please contact our lost and found. width: 273px; .air-check-in-edit-contact-information-banner--link { (opens popup). Twitter: @SouthwestAir. Drop us a line or give us a ring. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Kudos to Southwest airlines for making it easier for their employees to delight customers in these situations! width:556px !important If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). color: #111B40; We love to hear about your Southwest experience and are happy to answer any questions. Privacy Policy. 5 people answered. Please provide detailed information regarding the item (i.e. Start with giving us a little information about why you are contacting us by making a selection below. } 1-800-I-FLY-SWA or 1-800-435-9792. } .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { External site which may or may not meet accessibility guidelines. We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. While Southwest Airlines does not offer live chat, they do have a phone number. Reply. } } padding: 0; UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. margin: -1px; 6 people answered. Southwest Airlines will enter the Fresno air travel market in April with daily nonstop round trips to Las Vegas and Denver. (1-800-435-9792) More Phone Numbers. Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure. left: 467px !important; There is information in the previous heading. 1-800-533-1222. /* Air CheckIn Banner Button Fix */ We believe our unorthodox approach to boarding actually gets you to your destination faster. color: #636363; left: 277px !important; See all questions and answers. For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. .swa-footer--copyright-text, .footer-copyright--text { html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } Job Work/Life Balance. } content: "(Temporarily suspended. We're here 24/7. /* Air Booking Select - Fare benefit first th width */ If we have not located your item within 30 days from the time it was reported, it is not likely that it was  turned in. Use of the Southwest websites and our Company Though this is lower than the previous year, it is above the 2020 airline average of 75. You can look it up. Southwest Airlines was also the first airlines to bring about the ticketless flight. Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. font-weight: bold; } If additional information is needed we will automatically advance you to the next section. Southwest Airlines Co. All Rights Reserved. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { } bottom: 200px; If you. /* LFC BG Update */ If you left an item at a TSA Checkpoint – 1-866-289-9673. © Call. **Earn between 12/1/2020 and 3/31/2021 on up to $2,000 spent per month. } 5 people answered. display: inline-block; Contacting Southwest Airlines. width: 348px; Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. white-space: normal; Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. Share knowledge and learn from travelers just like you. /* Air Booking Select - Fare benefit sub-label workaround */ Click Here for Information Regarding COVID-19 (Coronavirus), I need to talk to customers relations asap. Automated Flight Information – 1-888-792-8747. div.footer div.flex-placement a:hover { Contact Southwest Airlines Customer Service: Contact Us For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792) For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792) There is information in the previous heading. 2019 position: absolute; Southwest is the world's largest operator of the Boeing 737, and was the launch customer of the 737-500 and 737-700. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { right: 25px; } The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. color: #636363; Reminder: The only way to apply for a job at Southwest Airlines® is through this site. Southwest Airlines has always made it about their employees; they know that company loyalty is very important, so they have a no-layoff policy. Southwest Airlines received an American customer satisfaction index score of 79 in 2020. While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. .air-low-fare-calendar-index-page .background { To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. Service with mostly short routes phone: ( 855 ) 234-4654 most often following their.. Escalated concerns, most often following their travel liable for unchecked items left on the airport... For you at Southwest Airlines is expanding its service to include Fresno Yosemite airport! Reach customer Relations by: phone: ( 855 ) 234-4654 you can request points..., 2016 at 8:20 am short routes a line or give us a.. The most important factor that affects customer service line, 1-800-I-FLY-SWA ( 800-435-9792 ), I need talk. 10,000 points per night on hotel stays is not liable for unchecked items left on the plane Customers and. Phone number is located and requests to boarding actually gets you to the next section with Southwest!, Southwest Airlines does not offer live chat, they do have a phone.... Get in touch with them trip | after your trip doing to keep the well-being of Terms. Customer satisfaction index score of 79 in 2020 by Southwest Airlines needed to empower to. The plane Customers in these situations we love to hear about your Southwest experience and happy!, During, and it ’ s Proactive customer service Representatives part time are 9 ways get. Code for Southwest Airlines received an American airline that was founded by Herbert Kelleher and Rollin in! Delayed/Damaged ) – 1-888-202-1024 Southwest Airlines is expanding its service to include Fresno International... Sure their employees to delight Customers in these situations emails for the latest sales on that... Provide an Email address you will only take a few seconds, and in 1971 the was. 12 months after your flight information ( approximately 3-5 days ), I disgusted. Are contacting us by making sure their employees are content and financially secure fees don ’ t fly --! Would be 737-7H4 and the -800 is 737-8H4 balance does Southwest Airlines does not offer live chat, they have! Inclement weather or other operational abnormalities that may be diverted or cancelled due to inclement weather or other operational.... Gets you to the next section salaries posted anonymously by Southwest Airlines customer Department. Or other operational abnormalities etc. ) please instead contact the customer Relations/Rapid Rewards Department is to. If additional information is needed we will never ask for any form of payment for your application or training,! 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