My Westpac Protect SMS code looks different to what I expected. Will I still receive the credit card repayment reminder if I make an out of cycle repayment? How do I get an emergency card replacement while I'm overseas? How do I authenticate when using the Westpac Keyboard? I have an Android device, can I access an Instant Digital Card? How long does the $5 Hey You credit offer run for? And when you use your cards with Google Pay, you'll continue to earn rewards, receive protections, and enjoy all the benefits you signed up for with your bank or payment provider. If I have an iPhone X, can I use Face ID on the Westpac app to log in? What are the minimum Mobile Banking app and Hey You app versions required to access the offer? What happens if my Garmin smart watch is lost or stolen? Tap the app icon to launch. How do I upload a file payment from MYOB? What is Westpac online banking for businesses? What happens if I make extra repayments to my SmartPlan? I need to make a change to my Direct Debit repayments? How to reset your password and find your Customer ID. When you’re out and about you can use your mobile phone to pay for goods and services by simply tapping it against the merchant’s payment terminal as you would a contactless card - simple. I’ve lost my physical card; can I still use Fitbit Pay on my Fitbit device? The spokesperson said the bank offered Google Pay, Westpac Banking Skill (Amazon Alexa) & Westpac for Google Assistant, Siri for Westpac, PayWear, and Beem It. Westpac One Online Banking NZ . Can I activate my card on mobile without using my camera? Full details are available on request. Do both account holders have the same level of authority? Are there any additional fees and charges for adding my card to Apple Pay? This information does not take your personal objectives, circumstances or needs into account. Can I continue to get the benefit of my interest free days on new purchases while I have a SmartPlan on my account? How can I create a reconciled payment summary report in Biz Invoice? I can see my card in my Fitbit but the transaction is declining. Just tap, pay and be on your way. How do pending transactions affect my balance? How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead? Can I get a replacement card online? What if I don’t want to use Online Banking to manage my Term Deposit? Can I use my digital card details to make online transactions? By continuing to use this site we assume you're ok with our notice. What do I do now? Customer ID Password. If I create a PayID, can people still pay my BSB and account number? Eligible Mastercard customers can simply download the Westpac Pay app onto their phone from Google Play, then pay for their purchase at a … Can I set it up later? I received an SMS notifying me that the deposit wasn't processed, and I have already destroyed the cheque. Quick Tip: when adding your card details to Google Pay, make sure that it is exactly the same as it appears on your plastic card. Can I use the Westpac Banking skill for general customer service support? What is required to successfully add a Card to Samsung Pay? Can I manage this online? Can I use assistive technology to access my Digital Card details? What do I do if I have forgotten my password? How secure is it to set or change my PIN online? Google Pay is available on compatible Android phones with Near Field Communications (NFC) technology. How do I remove existing fingerprints from my iPad? Can I add multiple cards to my Garmin smart watch? Google Pay requests a token (or series of tokens) from the Scheme Provider to authorise transactions using your Virtual Account Number ("Token Key"). Can I view my Digital Card details in Mobile Banking on my iPad or tablet? Everyday Banking Ways to pay Apple Pay Apple Pay and you're away. Can I add my card to multiple Fitbit devices? Westpac Protect SMS Code - You need to be registered for Westpac Protect SMS Code to use Samsung Pay (Westpac SMS code is a free service for personal customers to further safeguard Internet and Mobile Banking). Google Pay works at millions of stores worldwide – anywhere you can make a contactless payment. How long am I able to receive assistance for? How do I set my default card in Apple Pay? What do I do if I have issues with the Beem It app? Can I still make split payments using my mobile? / Can I add my card on multiple devices? How does SmartPlan affect my credit card payments? How do I link my Westpac Online Banking to Google Assistant? Can I save and print my letters from my digital mailbox? How do I stop payments to my PayID or de-activate my PayID? I started opening a joint account but no longer want to proceed. A page in Westpac Online Banking doesn’t look right, looks or behaves strangely, or has additional unfamiliar fields. 9:30am - 4pm, Mon - Thurs These may change or we may introduce new ones in the future. Can more than one person's fingerprint be registered to a device? Which cards are eligible to be added to Google Pay? Are Westpac Keyboard transactions secure? What are the product specifications for the Westpac PayWear Essentials range? What information is available for interest rates and tax? Can someone else use the Google Assistant to access my Westpac accounts? What should I do if I have issues creating a PayID or making or receiving PayID payments? Full details are available on request. Does this mean the online keypad will be replaced if my session has timed out? What are the interest rates on your home loans? The card details shown on the receipt provided by a merchant will contain the last four digits of your Virtual rather than your physical... Google keeps all payment information on secure servers. How do I wear and care for the Centsitive Objects Nostalgia Pin? How does the Westpac Group intend to meet legal obligations under FATCA? How long does it take for the cheques to clear? To use Google Pay you will need to use a compatible device with a supported operating system. How long will it take for estate funds held in bank accounts to be released? How do I make an Osko® payment to a BSB and account number? Can I use the same 4 digit passcode that I use to access the Mobile Banking app on my iPhone or Android phone? We use cookies to secure and tailor your web use. Why do I need to complete verification when adding my card to Google Pay? Can more than one person’s face be stored on the iPhone X? Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in? What is the ‘Estimated Total Repayment’ of SmartPlan? How can I keep my card safe in Apple Pay? Applying for Bill Pay Here’s what to do To open a Westpac personal bank account, you’ll need to provide us with a signed and completed personal account opening form, along with some current identification documents. What is a Device Account Number and how is it different from my Card Account Number? Can I make a contactless transaction if I am on a call or browsing the Internet? Be more flexible- Keep up with your customers’ payment technologies, such as Westpac Pay, or other digital wallets. What should I do if my phone is lost or stolen? Because help is what we do. Do I get signed out of Tablet Banking when I close the app? How do I delete or change my credit card repayment reminder preferences in the Mobile Banking app? A valid Token Key is required to make an Google Pay payment. Will I still receive calls letters SMS etc whilst assistance is in place? Can I add my loyalty or gift cards to my Apple Wallet? How does Westpac for iMessage differ from using the banking features from within Westpac Live? How do I know that a PayID belongs to the correct person? Lending criteria apply to approval of credit products. My loved one has recently passed away. Are running balances available on Westpac Online Banking? Are there any additional fees for using credit card repayment reminder? Why? Why don’t the card details on the merchant’s receipt match my physical card number? What tablet devices is fingerprint sign in available on? Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Our notice explains how we use cookies and how you can manage them. Why do I need to input the value when it’s on the cheque? Simply use the Fitbit app on your smartphone to add your Westpac Mastercard or Visa card to your Fitbit watch. 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