Coordinate all events that take place in the conference rooms in the hotel. Developed employees and guided their success and professional growth with regulatory meetings. Coordinated application process, exhibited and leased the 30 hotel rooms in the complex. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Developing and maintaining a team … Managed the day-to-day operations of this extended stay hotel (including administration, guest services, housekeeping, and maintenance) within corporate strategies and guidelines. Creating and adhering to a practical hotel budget, focusing on cutting costs when possible. Coordinates and implements sales and marketing activities for hotel property. Spearheaded the yearly renovations and improvements, Winner of the "Ladies in Business and Management" Award for 2011 in the category "Hospitality management", Business Lady Corp BG. Manager, Hotel Sales Resume Examples & Samples Oversees business relationship with current hotel partners in each market to generate discounted hotel rates for company Seek out and select other … Extend their stay. Responsible for the preparation of property budget and forecasts. Writing a great Hotel Manager resume is an important step in your job search journey. Conducted weekly walk thru with the Director of Engineering, Director of Food and Beverage and Director of Housekeeping. tours, sites, presentations and networking events. Responsible for maximizing revenues and flow through GOP to meet or exceed budget. Manage all F&B outlets (Sports Bar, Fine Dining, and Poolside lounge), Effectively solve all open guest issues, ensuring a memorable stay. I have often heard great things about Extended Stay Hotels, and for this reason, I am enclosing a resume with this cover letter for consideration of your Hotel Management … A hospitality resume objective or resume summary will grab the hiring manager’s attention. Selected to serve on the (Leadership Committee) with the focus on devising ways to improve Cost reduction initiatives. Formulated and created the "experience" for hotel guests by leading the C3 Committee. Manage property operations to assure optimum performance in guest service, employees, sales & marketing, property appearance, and P&L control. Held multiple positions while working at the hotel, (F&B Outlet Manager, Overnight Hotel Manager, Housekeeping Manager and Front Office Manager). Coordinated and implemented sales and marketing activities of the property. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Successfully managed property day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction. Guest Service Representative: Resume Example. Ensure that credit card transactions are processed for payment nightly, as well that all reports are timely emailed/posted/faxed, and that the computer backup has been performed. Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 90 employees. Hotel Manager Resume. Makes sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director. Manage Property budgets for all departments. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. In overall charge of daily … Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. Periodically inventoried supplies and equipment. Handled reservations, sales and marketing. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. April 2011 – Present. Started as a Front Office Manager in 2003 and then promoted to Ass. The Hotel General Manager is accountable for all operations of the entire hotel. Generate business by attending networking events, bridal showcases, local chamber of commerce meetings and business after hour events. Demonstrated ability to recruit, hire, and train a highly motivated team. Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events. Direct and coordinate the food & beverage operations. Responsible for upgrading menu in continental breakfast to include many new items and improved, Weekly scheduling of hotel and restaurant teams, Weekly/ Monthly ordering of supplies for hotel and restaurant, Review of monthly financial statements, P&L and budgets. It holds regard of your achievements while clearly providing career history in reverse … Oversee hotel operations including sales, front desk, housekeeping, maintenance, team building, and staff development. Consistently improved guest satisfaction scores, most notably in the areas of cleanliness and customer care, to become, Worked with the regional Revenue Manager to drive ADR (Average Daily Rate) and occupancy to achieve the corporate, Participated in on-going sales activities to bring in new business, build loyalty with established customers, and develop. Experienced hospitality worker (4+ years) with a BA in Hospitality Management. Hotel Managers ensure that every day operations in a hospitality establishment run smoothly and guests feel welcome. Common work activities listed on Hotel General Manager example … Supervised management of housekeeping, front office, security and building/grounds maintenance. Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings, Promoted Negotiated Corporate business, increasing it by 20% year after year, Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant, Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage, Yield management/Revenue management that lead to increasing ADR by an overall 8%, Enhanced Social media links, company website updates, facebook, twitter, Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales. Drove significant improvement on guest service scores. Stitch your bullet points to the job ad like a hotel logo to a stolen … HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Organized monthly staff outings to promote job enthusiasm and team unity. Ensure compliance with corporate policies and procedures. Departments included Front Desk, Bells, Valet, Environmental Services, and Pool Services. Increased room revenues … Ensure brand standards are up help and preventative maintenance programs are in place. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Streamlined business processes and enhanced operational efficiency levels. Duties include front office operations, establishing daily room rates, conduct site tours, problem solve and trouble shoot in order to resolve all guest issues that may arrive. Accurately sold rooms and make reservations. Responsible for overall daily hotel operations for a 568 room property with over 78,000 square feet of meeting space producing revenues in excess of $24 million dollars annually. Maintained the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities. Effectively operate and oversee 1st AAA 4 diamond rated casino hotel classified as a boutique hotel. Prepare schedules; Ensure that staffing is adequate and within established guidelines. Ensured the efficient management of all departments of the hotel. Responsible, … The hotel manager … Communicated with existing and perspective clients to establish a strong professional relationship. Received a high level of accreditation on Trip Advisor. Professional Skills . Diplomatic, energetic Hotel Manager with 3+ years of experience in adhering to strict hotel budgets, ensuring that all departments of the hotel run optimally, and diligently executing daily managerial tasks. Refer also to Hotel General Manger Resume sample. Clearly described, assigned, and delegated responsibility and authority for certain operations to various sub-departments. Top your resume with a resume name header... 2. Manages budget for current and future expenditures and plan activities accordingly in order to maximize revenues and profits. Here’s what a recruiter is looking for in a Hotel Manager resume Academic degree in Marketing, Hospital and Restaurant Management, or other related fields: Bachelor's degree or higher Career milestones that translated to major achievements for your previous employers, such as maximised occupancy rates through the development of an efficient rebooking system, specific contributions to raising hotel ratings… Maximized occupancy rates and profitability through utilizing Internet Booking Systems including Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Sabre Hospitality Management System, Booking.com, and Hotel Plus. Promote 100% guest satisfaction throughout the property. Aligned with Hotel Manager in the operations and profitability of the 289 room full service hotel. Oversaw the overall operation of this 354 room hotel. general manager æ hospitality Maximizing resources and improving bottom line through expert leadership in quality service, staff development, cost control, and visionary P&L management. Implemented new core standards though out the property with a primary focus on customer service, Make it right and the Tell Me Tree. Implemented and enforced policies and procedures for hotel staff. Served as Executive Committee member. Entered and maintained up-to-date data for each hotel room and its tenants in the hotel database. Assist the General Manager in the daily operations of a 143 room hotel. Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Conducted customer service training classes for incoming seasonal associates and managers. Oversee daily operations of hotel and restaurant. Scheduled building and room maintenance, housekeeping and laundry. Ensures that associate related issues are resolved in a timely manner consistent with policies. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Implemented standard operating procedures for our front desk, housekeeping, and restaurant teams 2015. Hotel guest service representatives help check in … P & L management achieved profitability through revenue growth and cost control. Conducted regular inspections of hotel to ensure adherence to cleanliness and maintenance standards. Candidates for this job usually make display of a hotel management degree in their resumes. Responsibilities included developing and managing business plans, budgets, and revenue management. Implemented standard of the week for our restaurant team in February 2015. Accepted deliveries, oversaw staff, and ensured kitchen/bar equipment and computers were in proper working order in Food & Beverage manager's absence. Promoted to accounts administration section to track budget and inventory of purchases for housekeeping, warehouse, souvenir shop, and restaurant for the hotel. Responsible for overseeing the retention and acquisition of accounts by growing existing accounts … Demonstrated visible operational leadership and management to the hotel staff. Completed $10 million dollar renovation in 2013. He makes the employees work systematically and any malingerer, if found, would attract his wrath. Hotel General Manager. Renegotiate better pricing for all linens and hotel amenities purchased for the hotel by vendor sourcing and identifying low-cost suppliers, and reducing overall purchasing costs by 7% annually. 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