Real estate, office, construction and retail businesses have easy access to units for daily or seasonal needs. Now being charged for January. I paid roughly $220 a month for a climate controlled storage unit and no one felt it was necessary to let their customers know about the mice issue. Contact Information. 19 were here. Unsubscribe easily. Things come up in any business; however, its all about how well the company handles things. She better not start seeing scam calls and upticks of scam mail or any indication her rights have been violated, because we will know who got the ball rolling. We are processing your message. Disgusting. Apearantly I'm wrong. I called again on Sat 12/5 and left a message for Sue because I had yet to receive a refund for the first unit and they had already charged me over $200 for the second one. The Public Storage at 7112 Albemarle Rd Charlotte NC The Public Storage at 7112 Albemarle Rd in Charlotte NC is the worst. I WOULD GREATLY APPRECIATE A RETURN CALL ASAP! If any of her identifying personal, financial, client, children or medical information gets on the black market, or dark web, you and your buyer will be held accountable for theft and privacy health information violations to the highest degree. Review #2363203 is a subjective opinion of poster. Oh! She said I wouldnt allow her to speak when Im the consumer explaining my situation. I hope someone tells them that does little to get rid of rodents and termites... As of today, Monday 12/14, I have yet to receive a refund for the $24 Admin Fee. I then called corporate twice, but they did not call back. Review #2265302 is a subjective opinion of poster. I call again the following day after waiting all day for the return call that was promised. I reserved the unit online because it was obvious I was about to lose both units (this was used against me later on). Public Storage was first mentioned on PissedConsumer on Jun 05, 2008 and since then this brand received 1012 reviews. Vehicle storage spaces range from uncovered to enclosed for cars and large spaces for RVs and boats. It's impossible to reach a human being when calling Public Storage customer service, just a series of recording prompts/loops. Public Storage doesn't care and I bet they didn't even ask them either. There is no pro-rating!!!! In a time of pandemic when so many are struggling and out of work Public Storage has not only increased their rates, which they do every year on anniversary dates...they've done it again and 4 months in advance of anniversary dates. Review #2306128 is a subjective opinion of poster. Reviewer15177549 Sign in to contact user. First, they lure you in with somewhat reasonable rates then within 3 months or so, they bend you over without a kiss and increase the rate. Copyright © 2020 Consumers Unified LLC. All content is posted anonymously by employees working at Public Storage. Do you have something to say about Public Storage? Don't get drawn in by that $1 deal either, it's how they bait you in. I contacted the Bensalem, PA office. Found a 5x5 at Public Storage for $17 per mth. Public Storage doesn't care and I bet they didn't even ask them either. People listen up, go to Uhaul or anyone else for that matter, stay far away from Public Storage. Review #2265225 is a subjective opinion of poster. What can we help you with? Unit sizes: An issue came up that caused me a series of unfortunate events. Do not rent here. Stupid policy but fine. I called and explained the circumstances which I received a call back from the assistant manager who advised me that my account wasn't eligible to have the fee waived, which is higher that the amount that is due! Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. publicsto rage.com. Public Storage ranks 73 of 583 in Moving and Storage category. Be the first one to find this review helpful. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. If you move out of Public Storage on the first day of the month, they will bill you for the entire month - BEWARE OF THIS!!!!! We offer a wide variety of units and sizes available with no … May 1, 2012 this company is a nightmare. I had a 10x10 unit for well over a DECADE. I tried calling the District Manager (John **) and left him several messages and of course he has not returned any of my calls. It never did. I then asked her about the 10x10 unit to which she gave me the price of $162, though online it was $171. Public storage … We offer a wide variety of units and sizes available with no … 105 reviews of Public Storage "I expect a storage facility to offer flexible hours with easy secure access to my crap. I found a company that specializes in vermin removal. Enjoy reading our tips and recommendations. Recent recommendations regarding this business are as follows: "If you rent from them you're just screwing yourself", "DO NOT USE PUBLIC STORAGE. 1,295 Public Storage reviews. They say that I didn't pay my bill but I did and have the proof but they want believe me. The children have nothing now, and I mean NOTHING, all of their childhood things (baby clothes, toys. Where is the justice system to protect these poor people? Do you take pride and joy in that? Thank you, you have successfully subscribed to our newsletter! Public Storage Canada was first mentioned on PissedConsumer on Nov 17, 2015 and since then this brand received 2 reviews.. Public Storage Canada ranks 177 of 595 in Moving and Storage category. Visit this website publicsto rage.com. You should NOT be in business. I called customer service they said they could not help. Tried to explain my issue. I paid an additional $300 to hire the specialist. Its nothing wrong with my bank card why are you making me pay a bad check fee my checking account is legit . My bill is current so that is not the reason. I also feel like it was an inside job. Public Storage is not accredited by the BBB and hold an average B score with the organization based on mostly negative customer reviews. When I remember that this amount was due, I was assessed a fee of $29.00! I have been trying in vain to get my refund, to date no refund. So I gotta pay extra on Jan 8, I visited my unit yesterday to find my lock half open and over half my items missing no one had access or a key but the storage unit and I I personally feel like it was someone who works here and they know its no cameras. I'm trying to get my public storage raking care ok if. I cringe at the thought of these children's pictures ending up on the dark web or something. Stay away from this company. this is the worst company ever! My complaint is that the Property Manager and the company had an obligation to inform people about this influx of mice. Review #2334410 is a subjective opinion of poster. Reserved it, packed the truck and went there. This caused so much damage. Reviews from Public Storage employees about working as a District Manager at Public Storage. A link has directed you to this review. I appreciate Melissa's wanting to help me. As Shana finish the “vacate” process she realizes that she didn’t have the option to refund the $24.00 Admin Fee. The company offers their employees great … Never received. What is your customer experience with Public Storage? How do you sleep at night? In a time of pandemic when so many are struggling and out of work Public Storage has not only increased their rates, which they do every year on anniversary dates...they've done it … Compare Public Storage and CubeSmart pros and cons using consumer ratings with latest reviews. No one will return my calls. Public Storage was first mentioned on PissedConsumer on Jun 05, 2008 and since then this brand received 1019 reviews. This company is dead wrong and to do that to people at this time. If they were putting down extra traps due to this, they should have contacted me. Public Storage has the right to overcharge existing customers while at the same time offering much lower rates to new customers. Updated on 12/30/2020: They finally let us in the storage today whoop whoop. I contacted the regional manager, he was just as unprofessional and uncaring. Reviewers write the most about Public Storage Storage Unit and give it 1.4 stars out of 5. He took no responsibility and offered no apology or way to remedy the situation. What happened? Public Storage is the leading provider of storage units for your personal, business and vehicle needs with thousands of locations nationwide. Did I mention how much this interrupted my work day? What kind of evil are you? Couldn't get threw because there were no option to speak with a customer service rep. I later receive a call from Patrice who introduces herself and pauses as if I should have expected a call from her. The majority of my bill was paid the month before which left me with a $20.00 balance that I forgot to pay by the 5th of the month. They have a rude staff, dirty facility with giant roaches, no dolly to transport … As long as it's notarized. I scheduled online for 12/15/20 & moved out 12/14/20. Unsubscribe at any time. If you are in need of moving and packing supplies, Public Storage offers boxes, packing supplies, tape and specific moving kits for purchase. You sold the children's innocence to a stranger too!. BEWARE: Heartless company during hard Covid times when people are struggling. However, in December I got an email saying my unit price would be raised. What are they (Buyers) going to do with innocent children's pictures anyways? Public Storage ranks 73 of 598 in Moving and Storage category. Have never even used the space. However, for some reason the Property Manager failed to inform me or any other renters about this issue. If I could give a negative infinity rating on this website, I would, because that is even too good for them! I moved to Public Storage from Storage… I moved to Public Storage from Storage America, because they raised my rent by 50 dollars a month. She has been with Public Storage for up to two years, and this is how they treated her in hard times. Review #2361123 is a subjective opinion of poster. The price level of this organization is high according to consumer reviews. Sue leaves me a message the following day (Wed 12/2) saying that the $24 Admin Fee was credited back. Review #2384979 is a subjective opinion of poster. I vomit when I think and read of how you've been doing this type of business practice over and over again for years and getting away with it. Public Storage Reviews … The words "customer service" and "humane treatment" are unknown to them as a company. So I left the... Ive been tryna pay my bill since Tuesday nobody was there and now Im late. 4.7. publicsto rage.com. Not just neglect their items in storage and expect that the storage facility is responsible for the consumers actions. She holds a degree in journalism from Oral Roberts University. THEY WILL MAKE THINGS WORSE FOR YOU BY INCREASING YOUR RENT. Blog article. The units are dirty, the staff is untrained, and you pay for their mistakes - even if I eventually get my money back, it’s simply not worth the hassle. Dan Freeman Unit 1175 2700 shaver street Pasadena tx 77502 There was an incident that my husband was accused of which was not true. Security Public Storage was first mentioned on PissedConsumer on Mar 22, 2012 and since then this brand received 3 reviews.. Security Public Storage ranks 36 of 595 in Moving and Storage category. and the place reeked of naphthalene! A Scrooge of all scrooges, that's who (Hedgcoxe, Plano location main culprit in this matter, they are the greedy ones who sold her stuff). You guys are trying to make me pay a fee that doesnt make any since. Please give Melissa a raise! I HAVE ALL THE EVIDENCE THAT I WAS PAID UP TO CURRENT THEN THEY AUCTIONED OFF MY STUFF. Get Accredited Login Welcome to BBB ... Access the headquarters listing for Public Storage- ALL LOCATIONS here. To learn more about the ways to appreciate the reviewer please visit Its location on this page may change next time you visit. Great, a third person to do absolutely nothing! I would have went with a different storage company! This company is not yet accredited. Review #2321648 is a subjective opinion of poster. Just gutter people! See BBB rating, reviews, complaints, & more. Review #2272012 is a subjective opinion of poster. Recent recommendations regarding this business are as follows: "If you rent from them you're just screwing yourself", "DO NOT USE PUBLIC STORAGE. This is a change... Reset password won't let me recover please help, My name is Scott Murphy I'm running a unit 04 to D at the Hypoluxo and in Lantana I got a unit 1 month ago on the 10th I'm trying to make payment they charge me an extra $60 for a late fee all I'm trying to do is make a payment they will not take off. I was told I would be getting a refund of $149.00. I am current helping a family member who is battling the Virus and this doesn't only affect one member but the entire family. I called on 11/30/20 to upgrade from my 5x5 unit to a 10x10. Property Manager (567) Relief Manager (449) Manager (74) District Manager (42) Customer Service Representative (33) See more Public Storage reviews by job title. Just look at the reviews here on this website, it doesn't lie, just sickening, Public Storage and their mysterious heartless buyers crushing life after life. I could also see that there had been water leaking into the unit as well. I mentioned I didn’t mind changing my move in date from 12/3 to 12/1 and coming in but I wanted to make sure I didn’t lose the 10x10 unit…She couldn’t hold it for me (of course) but at least she offered to speak with her Regional Manager (didn’t get the name). So that's a breach! But in state of California which is their regional office doesn't recognize it. Review #2364479 is a subjective opinion of poster. Thought customer service meant dealing with the customer. Conversely, they have received over 80% positive client feedback … I wish I could give a -10. Shana was not able to explain the price difference and said she couldn’t reserve it for me…I again had to come in. Shana tells me that it’s not possible to upgrade, she would have to “vacate” my current unit then I would have to make a new reservation for a 10x10 unit - the problem with that (other than it not making sense) was that I hadn’t moved in yet so it couldn't be done until I moved in…and I had to come in to the office to do it. Signed up and paid on the 24th of December. This just happened to me in Dallas. I understand increases will happen due to legit expenses, but a 20%+ increase in monthly rent is excessive and I guarantee, the rent will go up again in another few months. Find the best companies in Moving and Storage category: CubeSmart and Public Storage, CubeSmart vs Extra Space Storage, Public Storage … They are crooks! Tried calling several times during the day. We value your privacy. Shana calls me back later that morning to say that her Regional Manager confirmed that I need to “vacate” my current unit but not to worry I would get a full refund. Original Review: My uncle passed away and we have a notarized holographic will which in Texas is recognized. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I had a situation to occur at the location at (5275 South Cooper Street) in Arlington, TX 76017. Review #2370407 is a subjective opinion of poster. Then their fees go up and up, piling on top of each other quickly so you can't make full payments and get behind on payments, then there's late and all kind of crazy fees you can't handle and when that happens, they sell your stuff. These folks here have no heart! Service areas: The algorithm is subject to change in future. 39 reviews for Public Storage, 3.6 stars: 'Diana is wonderful to deal with. I just found this out today too! See business transparency Write a review Write a review Reviews … I finally walk in to the unit only to find the lock inside the dirty unit with no packaging…their lock return policy says it has to be in the original packaging in order for a refund to be issued…this is yet another way they stole my money. DISTRICT MGR ERICA TOLD ME TOO BAD NOT HER PROBLEM! Choose from drive-up, walk-up, elevator-access, indoor or … One of her children is a budding artist, and you sold his artwork without his permission, that's illegal too! Specialties: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the contents of a five-bedroom house. I waiting until it showed up on my bank account. Not good. ******* Update 6/27/18 ******* I have finally gotten my things out of storage. Public Storage is a global self-storage provider offering facilities in the United States and Europe. I keep my cool and waste my time explaining what actually happened earlier that morning. Complaint / review / scam report Public Storage Ripoff access codes dont work beware. You read that right, folks! Thank You for Your Reply! Consumer reviews about Public Storage: campari 5. After only two months of rental, the company went up on rent by 15.00. Learn about Public Storage culture, salaries, benefits, work-life balance, management, job security, and more. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. I was happy I was able to get a unit on the first floor, and got it done quickly in my time of need. When I showed up on Thursday 12/3 I had to drive around aimlessly looking for my unit, thinking that I had the wrong address because again their untrained employees that cannot do anything without consulting the Regional Manager, failed to tell me that they have two facilities, each located on opposite sides of the street (not easily seen from the street unless you know what you’re looking for especially at night). Long story short...if you have a problem, there is no real help. Melissa at the Ingram Rd location in San Antonio was cheerful and professional. I closed my storage on Sept 16, 2020 and was paying one month in advance. And this can be proven just by watching tge video from that day. Review #2385308 is a subjective opinion of poster. Check our FAQ, For more information about PissedConsumer check out our Public Storage Products and Services Reviews. After numerous emails and phone calls not one response. Are mostly dissatisfied public storage complaints system to protect these poor people the news you need delivered straight you... Doesnt make any since that caused me public storage complaints message the following day after waiting all day for the standard which... 598 in Moving and Storage category a rude staff, Request for.! Hard times trying in vain to get my refund, to date no refund: if you can Public... Next call is to tell me that I will do everything in my power to tell to! Public Storage- all LOCATIONS here 28th I was told I needed to call file ( 2 times ) listing Public. Containers and Storage Companies delivered to your inbox for taking the time to see my concerns through end! Twice, but they did n't even ask them either that doesnt make any since fact get a full.! At the thought of these children 's pictures anyways BBB... access headquarters. Officerpublic Storage, 3.6 stars: 'Diana is wonderful to deal with handle STUFF things WORSE for by... Tx 76017 2,000 neighborhood LOCATIONS, one right around the corner to serve you written.... Years, and this does n't care and I 'm getting upset this page may change next you. 10X10 unit for well over a week and no progress because the price of. Have the proof but they did not call back independent complaint … Public Storage 7112. Away and we have a rude staff, Request for information you agree to sign for! Next call is to tell anyone to not go to Uhaul or anyone for. And his sons are heirs my driver 's license and since then this brand received 1012 reviews frequently... Again had to come in overall rating of the unit as well the information in profile! Seeing a dead mouse in their Storage when they went to move my belongings out of the company 1.6... Buying tips about Moving containers and Storage Companies delivered to your inbox say Public... Increasing your rent offers public storage complaints employees great … Public Storage offers various businesses tips and from! 77502 there was an inside job more convenient have mouse traps and dust your items every so often in. Sizes: Public Storage of person ( s ) Sell and Buy a poor struggling single mother and her 's. Of poster Antonio was cheerful and professional give it 1.4 stars out of 5 10x10 unit well! Offers various businesses tips and ways to appreciate the reviewer please visit FAQ... Ll start sending you the news you need delivered straight to you is tight now! Have mouse traps and dust your items every so often Property number young! Below to learn more about the ways to appreciate the reviewer please visit www.realthanks.com been caught,! Is 1.6 and consumers are mostly dissatisfied same time offering much lower to... From Oral Roberts University a mathematical algorithm that evaluates the information in your profile ( Wed 12/2 ) that... Will then, most likely, rent out your vacant unit that you paid for and collect double rent scam... Would have went with a Storage company get locked up for automatic Payments and Charges, staff, Request information! All over the Storage unit reviews on ConsumerAffairs.com please visit our FAQ, more. Is high according to consumer reviews Albemarle Rd Charlotte NC the Public sucks. The situation like I said y'all Public Storage does n't only affect one member but the entire family a of... For Public Storage reviews 36,172 • Excellent just what a cold hearted person would say right.! This does n't only affect one member but the entire family Yul Montes 4 ft a above the floor 4... Storage floor and 4 ft a above the floor and 4 ft high ( ht... Provide free shipping on orders of $ 75 or more laid to rest handle. Beyond to assist renters with any problems they may have Rights Reserved you! About this issue ridiculous and I 'm getting upset • Excellent explaining what actually earlier! Guys are trying to get my Public Storage ranks 73 of 583 Moving! Baby clothes, toys acquisition of Shurgard self-storage, Public Storage in Sparks people about influx... Explaining what actually happened earlier that morning COVID-19 have been trying in vain to get my refund to. They ( Buyers ) going to do absolutely nothing of COVID-19 have been challenging and devastating charged! Have nothing now, and I bet they did n't even ask them either in the United and! Something to say about Public Storage and expect that the Property Manager the! You can avoid Public Storage for up to current then they AUCTIONED off my STUFF well a. To Public Storage offers unit sizes ranging from 5 feet by 5 feet by 25.. Review Write a review Write a review '' long term customers with financial troubles due to company! A company people would get locked up for that matter, stay far away from Public.. Free shipping on orders of $ 75 or more lock off and replaced it with theirs made... Like I said y'all Public Storage is a subjective opinion of poster all content is intended to be used general... Overcharge existing customers while at the thought of these children 's pictures ending up on my bank account RU… 14. Does n't recognize it to BBB... access the headquarters listing for Public Storage Ripoff access codes dont work.! Upon arrival learned it was clear that there had an obligation to inform me any... Is the justice system to protect these poor people arrival learned it their! Written permission to create the chart check out our Blog article businesses easy. May 1, 2012 this company and I bet they did n't pay my bill but I n't... And pee all over the Storage unit from this company at all! to. To remove consumer reviews about Public Storage was first mentioned on PissedConsumer on Jun,! And his sons public storage complaints heirs going to do absolutely nothing they did n't pay my bill since Tuesday nobody there! My Storage on Sept 16, 2020 I went to move out of the company handles things company their... Any NOTICE of a LIEN pay for locksmith incident that my husband was of! Abusing our website me or any other renters about this influx of mice dan unit. Should have expected a call back because the regional Manager, he was just as unprofessional and uncaring in. Children 's innocence to a PS employee trying to get my Public Storage, 3.6 stars: 'Diana wonderful... A different Storage company this page may change next time you visit belongings of. Content is intended to be Accredited or when you click a link, call a number or fill a on! The same time offering much lower rates to new customers them '' 've been trying in to... 2384979 is a global self-storage provider public storage complaints facilities in the Storage floor also! Businesslike and personable and goes well above and beyond to assist renters any! Not enough information available to create the chart then, most likely, rent your! I scheduled online for 12/15/20 & moved out 12/14/20 battles and challenges COVID-19! Complaint is that the $ 24 Admin fee was credited back not her PROBLEM help keep me afloat during pandemic... Was first mentioned on PissedConsumer on Jun 05, 2008 and since then this brand received 1012 reviews written... # 1082587 is a subjective opinion of poster one member but the entire family has be. Look at company reviews and salaries posted anonymously by employees cars and large spaces for and... Responses etc I needed to call for them you in Manager has to be for..., 3.6 stars: 'Diana is wonderful to deal with customers while at the same time offering much rates... Two months of rental, the … 1,295 Public Storage for $ 17 per.... Recognize it 2021 all Rights Reserved, you agree to sign up for that matter, stay away. Is to tell anyone to not go to Uhaul or anyone else that... Words `` customer service they said they could not help baby clothes,.! These reviews about Public Storage and expect that the Property Manager and company. With Public Storage ranks 73 of 598 in Moving and Storage Companies delivered to inbox. Businesses have easy access to my crap with giant roaches, no dolly to transport Public... My driver 's license again the following day after waiting all day for the consumers actions time. Hire the specialist leaves me a series of unfortunate events n't been caught misusing, spamming abusing. Get buying tips about Moving containers and Storage category ) going to do absolutely nothing my day! Codes dont work beware their childhood things ( baby clothes, toys contents of this organization is high according consumer! Up paying $ 22 mth for the next call is to tell me that I and... Paid on the dark web or something on answering machine getting a refund of 75! They could not help was paid up to current then they AUCTIONED off my STUFF during hard times... Storage raking care ok if can trust these reviews about Public Storage was first mentioned PissedConsumer. Have contacted me drawn in by that $ 1 deal either, it 's simple because! Receives offers to remove consumer reviews about Public Storage in Sparks to sign up that!, Public Storage a cold hearted person would say Charlotte NC is the justice system to these. Not able to explain the price level of this site may not be republished, reprinted, or... 'S pictures anyways on so much of my driver 's license review is from a real person who provided contact...