Tell me about yourself In polling hundreds of different companies & HR departments, this is by far one of the most frequently asked questions in any job interview. Move up in time from there. How to Sell Yourself to Anyone in an Interview! ... Do your homework, familiarizing yourself with the company and the products and services it sells. Tell Me About Yourself - Interview Question Sample Answer. When were you able to resolve a problem within work? What is the difference between onshore and offshore outsourcing? Well, I’m 29. I’m a great team player that will always push through until my work is complete. “Tell me about yourself” doesn’t mean “give me your complete history from birth until today.” It doesn’t even mean “walk me through your work history.” It means “give me a brief overview of who you are as a professional.” You might wonder why interviewers even ask this question; after all, they have your résumé! One of the most popular 'ice breakers'. The 3 words people most often use to describe me are … 3) The ‘I believe’ approach. If you are one of these people or you find answering this question confusing no matter how hard you prepare, remember that it is just another interview question that you need to get by. Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about. After staying in that role for one year, I moved to my current role as a customer service manager for Company ABC. It's an important role that can take many forms." What is customer service? Try to get a sense of the company culture, as well, since that can influence how you frame your responses to questions. When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. Rather than saying, “I was pretty good at customer service,” give an example or a statistic to show why you were good at customer service. With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. Tell me something about BPO and how it works? “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. Being a customer service oriented company, name a time in which you faced a challenge in that service with a customer and how did you resolve it? There is no much difference with that question and the tell me about yourself. I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. Tell me about yourself for BPO/Customer Service: My name is Nausad Ali. Q1. When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. A candidate who has a history of making great decisions and brainstorming new ideas during lunch meetings may be surprised to go into a place where lunch is eaten by oneself at the desk. The interviewer would like a brief overview of your customer service experience. What steps did you take to remedy the situation? 17. And we dread it for good reason. Can you tell me about a time when you received poor customer service? Key points to tell me about yourself Briefly talk about your current employer. Get a free CV review. Some usually get caught off guard with the question and end up rambling while others are just too anxious to focus on what the employer or interviewer wants to hear. customer service interview questions and answers tell me about yourself Published by on 24 December 2020 on 24 December 2020 What makes you who you are? Customer service involves being a kind, courteous, and professional face for the company. ", "I have been working in customer service for the past three years in a retail store. Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. It’s way too broad and we have no idea what the interviewer wants us to say. Leave a comment. Tell me a little about yourself; What do you like to do? So approach it as is shown in the first section of the sample answer provided above. ", "In marketing, customer service is the most important part of successful campaign delivery. I strive to give them consistent service and make sure they walk out happy. If I have a connection with my customers, I will better understand their needs and the voice of their business, therefore, offering a greater product. Tell me about yourself? ", "I have been an administrative assistant for the past six years, ever since completing my business administration certificate. Begin your reply with the oldest listed customer service job on your resume. And even though it’s a bit of a cliché… it’s true. My most recent experience has been face to face consulting in the IT industry. Everyone wants to be heard. They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on MockQuestions.com. My first role was with Company ABC. First identify that the interviewer wants to be impressed to consider you the best fit and that the question is open-ended, meaning that you can start from anywhere you are most comfortable. As an Inside Sales Rep for Company ABC, I called on existing accounts which had not ordered for over 90 days. I was born in Paris, Texas, but I moved to Conway, Arkansas when I was ten. General Answer. “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. Tell me about yourself? ", "Before doing hair and makeup I worked in a restaurant where learned how to handle difficult customers and keep a positive attitude. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. ‘Tell Me About Yourself’ – Sample Answers. Thank you for the nice job..I need to ask the Question of salary in an interview when you dont know the salary range of the company.”How much do you want us to pay you”? For this reason, it is important that you prepare well and to do this you will need to satisfy their curiosity. Can you manage multiple tasks simultaneously? The Wrong Answer. Part 1: How to Answer "Tell Me About Yourself" There are a few key points to remember when answering this question during a job interview. Nailing the “Tell me about yourself” question starts with realizing that your interviewer already knows your job history thanks to your resume. Are the BA graduates on demand? If the context isn’t clear, you need to know more about the question before giving an answer. The BEST ANSWER example to the Interview Question "Tell Me About Yourself? It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. If you fail to answer the Tell me about yourself interview question, your entire job interview will go downhill from there. Kindly see this article for more information on the same >>> http://www.careerpointkenya.co.ke/2015/07/best-interview-answer-how-much-do-you-expect-to-be-paid/, IS BA general still marketable? Highlight a bit of your personality to break the ice. For the past three years, I have been with my current company, as an executive assistant. How do you keep yourself / your team / your colleagues motivated? Tell me about a time you worked well in a team. Avoid beginning at the VERY the start of your entire career. Tell me about your background. Not listed on my resume is the serving job I had at University. She has a st… Tell me about yourself. "I started my career in customer service as a cashier at the local grocery store. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. Here is an example of how to begin your answer to “tell me about yourself” as a very experienced candidate: “I first started managing people twelve years ago, when I was promoted from Customer Service Associate to Customer Service Supervisor. “Tell me about yourself.” This is not an invitation to ramble on. So how do you do this? 9. ", "Through working in restaurants I learned how to handle difficult customers and keep a positive attitude. First, at department store ABC where I worked at the customer service desk. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. More so Economics and Sociology combination, How My Unique Skillset Enabled Me Get A Job Through CSS, How My Immediate Application Got Me A Job Through CSS, Read More On Professionals Hired By Our Clients, Corporate Staffing Services Ltd Eventually, I gained the promotion to assistant manager. The interviewer would like a brief overview of your customer service experience. They hired me as their receptionist after completing my 120 practicum hours with them. We strive to match our experts' background and expertise with the appropriate question sets found on our website. What They Want to Know: Interviewers want to see how your definition … Here are a few more job interview tips to help you nail your response: Then discuss how you see yourself fitting into a position at their company. I really enjoy helping others, which is why I am excited about this opportunity! I follow up on customer complaints and spend some time on the floor in direct sales as well. And that’s not an encouraging thought. So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills. My day-to-day including working with vendors and customers, ensuring smooth events execution, travel plans, and overall scheduling for the executive whom I support. I love managing teams and solving customer problems.” Interview question for Management Trainee Intern in Dallas, TX.1. Highlight Impressive Experience and Accomplishments Open-ended questions like “Tell me about yourself” are frequently asked at the beginning of interviews to get the conversation started. It's one of the most frequently asked interview questions: "Tell me about yourself." Now that you know how to answer, “tell me something about yourself”, you might be interested in how to answer an exactly opposite but equally challenging interview question: Tell Me Something About Yourself that Isn’t On … It also involves listening carefully to customer wants and concerns. What was your approach, and how did it end up? Also, how well do you handle conflict? Currently, I manage a team of ten sales associates and train them in delivering excellent customer service. How To Answer "Tell Me About Yourself": Call Center Edition A job in the customer service industry is one of the most in-demand careers today. Translation: there’s no ‘I’ in customer support… The most important thing to remember here is that the interviewer doesn’t just want to know that you can work well in team, they want you to be able to prove it. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. If … How do you keep yourself / your team / your colleagues motivated? Allowing you to craft perfect responses for your next job interview. So the safest approach is to keep your answer work-related and share your career story, rather than personal details. My name is George. Tell Me Something About Yourself that Isn’t On Your Resume. Tel: 020 516 0045, 020-4442601 Focus on selling yourself to employers when answering this question and everything else will fall into place. Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. Interview Question: "Tell Me About Yourself". What steps did you take to remedy the situation? One of the most popular 'ice breakers'. Although I love my job, I feel I am now ready for further growth in a more challenging role at a company that values customer relations, and this position meets those exact needs.”. Tell me about a time when you had to deal with conflict. The BEST ANSWER example to the Interview Question "Tell Me About Yourself? Can you tell me about a time when you had to make a decision when all of the data you needed was unavailable? When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. An ideal response would briefly state your career history and what skills you have been able to develop. Key points to tell me about yourself. Explain how these skills could easily transfer to this new position. I have been there, as the deli manager, ever since. My role includes face to face customer service, customer complaint follow-ups, as well as attendance at some events such as food drives and other charitable efforts. Answers to All 25 Customer Service Q&As >. A nurse will need to answer differently to a software developer, as you will see below. ", "Sales and customer service go hand-in-hand. I love managing teams and solving customer problems.” Below are the answers to these 30 commonly asked BPO interview questions and answers. I helped people with their inquiries, and returns. Provide Specific Examples – Use data, numbers and stories to support your claims. Do you have a question you would want addressed? As you probably know, the answer to this question depends on the individual. Briefly talk about your current employer. Mobile: 0798 568638, 0798 56 86 43,0718-610023: 0722 735 216. The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. A: I thrive in a fast-paced office where I can work on ratcheting up efficiency. Related: 9 Ways to Provide Excellent Customer Service 5. I am also very experienced in meeting customer needs and problem-solving. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to know and what information they should include. Tell me about a time when a customer was reporting a technical issue that you didn’t know the answer to. TOP ANSWERS. I graduated from [insert school], and I have a bachelor’s degree in [insert course]. What are you looking for? Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. Tell me about your previous customer service experience. ... "I have been in the customer service industry for the past four years. I was able to cut scheduling errors by 25% and resolve complaints 50% faster than the previous assistant. Tell me about yourself—how to answer this interview question This important job interview question has a way of making candidates blurt out their life stories. Can you tell me about a situation with a customer when there wasn’t a clear policy to use and you needed to make a judgment call? After four years, that particular store closed down, and I found a new role with Company ABC. What does “good” customer service mean to you? Whichever direction your answer ultimately takes, be sure that it has some relevance to your professional endeavours. ", "Customer service has been the core of my career all along. 3. I learned to be patient and listen to customer needs to give them consistent service and make sure they walked out happy. If you are looking for a job and working with a recruiter, he or she may kick off the conversation by asking, “Tell me about yourself.” Well, what should you say? I love Coldplay. Since I started working with clients in school, I learned even more how important it is to be patient and listen to customer needs. Next, the interviewer is going to want to see if you … It’s one of the most frequently asked questions in an interview: Tell me about yourself. Other examples include “Walk me through your CV,” “Tell me something about yourself that’s not on your CV” and “How would you describe yourself?”. 2. Our interviewing professionals will gladly review and revise any answer you send us. At Castle Rock Mineral we often had over 100 customers a day come through the doors. You know what they say— You never get a second chance to make a first impression. 5. What do you dislike about working in customer service? I stayed there for another five years. You can be comfortable knowing that your customers are in good hands with me. Secondly, as my experience with the company grows, I can expect to be a more valued asset. Here’s an example of an excellent response to “tell me about yourself” for a job seeker applying for a senior administrative assistant position with a clean-energy company: “I’ve been working as an administrative assistant for three years. “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. How to answer tell me about yourself for Sales and marketing positions "I have been in sales/marketing for 5 years. Carole Martin, Monster contributor. It’s very open-ended, and this often leads to job seekers feeling unsure of how to answer. Think about your strengths, what skills are you good at? Be … 14. It's also a choice being considered by many jobseekers, especially for fresh grads. Define what you do as it relates to the job, think about three to five past experiences that are relevant to the job at hand and try to quantify in terms of time, money or people. When employers ask, “tell me about yourself,” in an interview, they usually want to hear about you as a professional. ", "My earlier career was in a retail based customer service position and since then I have always had some sort of customer facing component to my position. Your response to this request will set the tone for the rest of the interview. The "Tell me about yourself" answer is also a good way to identify concerns for both parties. Interview question for Leasing Consultant in Washington, DC.Tell me about yourself. Most customer service positions will be focused … 15. Consider the role and company culture Knowing a bit about the job, the company, and even the people you are meeting can go a long way when crafting your response to the "Tell me about yourself" interview question. The ‘tell me about yourself’ interview question can really be nerve-wracking. What to Say When a Recruiter Asks, “Tell Me About Yourself” Posted on October 23, 2019 by ematerise. This question may be used to assess your ability to think on your feet. Your interviewer will use this as an icebreaker, ideally to put you at ease and get you speaking openly and honestly. Starting with my earlier positions, you will see on my resume that I worked as a commissioned sales associate for Company ABC for two years. So how’s this? & not getting interviews briefly state your career history and what skills you been... But also ensure customer satisfaction and customer retention for the company and problem-solving review any media coverage answer differently a! 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