Complete require performance evaluations after reviewing completed competencies, attendance, tardiness, attendance at mandatory in-services education/training, and all other relevant information. If you have the space to include it, you … Housekeeping Manager Job Summary. ), Conducts pre-shift meetings and reviews all pertinent information for the day's activities; departures, arrivals, and stayover scheduled cleans, Maintains adequate inventory of all supplies pertinent to the housekeeping and laundry departments, Monitors annual deep cleaning and carpet cleaning projects, Ensures each room meets DRI QA standards before being placed in the property management system as clean and available through daily inspections of guest rooms and public space using DRI inspection checklists, Ensures proper, efficient and timely communication channels are being maintained with General Manager, Front Desk Manager, Engineering, and Food and Beverage management, Maintains communications with the Engineering department by providing work orders via the Asgard system, Ensures that all lost and found items are bagged, tagged and logged into the Asgard system and secured for 60 days or as outlined by State Law, Coordinates with resort Security or designee with storage and disposal of lost and found items, Responsible or participates in the Interviewing and hiring of new team members, Responsible for training, motivating and assisting with fair, consistent and corrective action if necessary for team members in housekeeping, public area and laundry, Responsible for ensuring the cleanliness and orgaization of housekeeping vehicles and storage rooms, Maintains a safe work environment for guests and team members through observation and recogination of any unsafe environment, Ensures all team members have the tools necessary to perform their essential job functions, Conducts weekly, monthly and quarterly inventories in a timely manner, as outlined by DRI Policy to include maintaining desired par levels and recording of damaged and biohazard linen, Maintains the highest standards of professionalism when interacting with fellow team members club members, owners and guests, Provides team member scheduling to ensure business needs are met year-around, Participates in departmental annual budget and continuously tracks expenditures through the ordering of supplies and ensuring all invoices are coded, processed and approved in a timely manner, Ensures department meets all QA Standards in accordance with Company policies, Operates office machinery (i.e., computer, copy machine, fax machine), May oversee housekeeping operations when supplemented by a 3rd party, A minimum of six (6) months of experience in the Hospitality, Hospital, Home and Office Cleaning field required, A minimum one (1) year of supervisory experience in the Hospitality, Customer Service field required, Ability to interpret and create policies, procedures and manuals, Recognizes an emergency situation and takes appropriate action, Supervisory skills to manage assigned area of housekeeping operation, Ability to communicate effectively in English, with employees and customers, both verbally and in writing, and must have excellent writing skills and be proficient in writing correspondence and reports, Ability to coordinate and cooperate with other departments regarding housekeeping services/activities, Ability to provide clear direction, instruction, and guidance; administer written, oral, technical and fit testing; exercise judgment and implement control over the performance of subordinates, Ability to organize and prioritize work, and meet deadlines, Ability to visually, tactically, olfactory, and auditory inspect for standard compliance and move throughout the property; bend, stoop, kneel, climb, walk, stand, work at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time; reach to assist other staff members, i.e., Housekeeper I's, Housekeeper II's, Housekeeper III's, Linen Room Attendants, Head Linen Room Attendant, Laundry personnel and Working Supervisors to complete their individual tasks if the situation demands it, Ability and knowledge to use heavy equipment such as shampoo machine, extraction machine, wet/dry vacuum, etc, Ability to use various office equipment, including, but not limited to, typewriters, calculators, photocopiers, and facsimile machines, 3 years of previous housekeeping experience at a full service property, 2 years of previous supervisory or management experience, Housekeeping supervisory or management experience, Knowledge of inventory and purchasing systems, Previous Hilton brand and/or Curio hotel experience, Preparing the Annual Housekeeping Budget and ensure that the department's Operational Budget is strictly adhered to and costs are controlled, Overseeing the department's Recruitment and Selection Process and creating a pool of talent, that is recognized and developed with potential and desire to progress through the organisation, Establish and maintain a control system for Employee Uniforms, Linen, Housekeeping Equipment, materials and supplies, Establish and maintain effective cleaning control standards, Establish and maintain rapport with guests by promptly responding to their needs and expectations, Plan and implement an effective training program for all employees ensuring that they have the necessary skills to perform their duties with the maximum of efficiency, Previous Housekeeping experience as well guest/employee relations training, Ability to perform basic mathematical calculation, Ability to communicate satisfactorily in English with guests, management and co-workers to their understanding, Maintain Positive Customer and Associate Relationships, Participate in daily operations including cleaning and inspecting of units to maintain standards (10% time) Reporting Problems: Identifies and reports maintenance related problems. Summary : Highly energetic and motivated Assistant Housekeeping Manager with 7 plus years of extensive management experience. Monitor the performance of floor house persons so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks, linen closets and armoires are maintained according to standards. Awarded Employee of the Month within first 5 months of employment, Awarded management position within 1 year of employment. Any serious complaints should be referred to Executive Housekeeper/ Director of Services for his or her attention, To maintain a cheerful and polite Attitude to our guests and colleagues at all times and to use the guests name if known, To ensure all departmental practices, policy’s and procedures to be confident in their implementation and assist in the necessary modification of any as requested, To take correct action in the event of a fire. Evaluates condition of furniture, fixtures, equipment, linen items, supplies and decor, etc. Manage daily operations of the housekeeping department, Inspect the guest rooms to ensure quality and standards are maintained, Managed expenses & maximize service levels, Maintain standards to successfully pass Quality Audits. International resort or hotel experience is preferred, Strong communication and organizing skills, Due to visa requirements only Thai Nationals need apply, This position requires the performance of technical and administrative duties including writing and reviewing reports, monitoring department checkbooks, ordering inventory, and conducting associate reviews, Trains staff in all aspects of housekeeping, including guest service, Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; property inspections; and willingness and ability to engage in effective communication with management, peers, and associates, Should have the ability to communicate well in English, Should be service oriented and have an energetic personality, Needs to have the exceptional leadership qualities to perform the duties of a laundry manager effectively, Should have at least 3 or more year’s experience, Should have working experience in a reputable hotel, At least 2 years of experience in a Housekeeping Management Role, Applicants with full service hotel experience will be preferred, Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping/Laundry operations, Must have the ability to communicate effectively with the public and employees, Two years prior housekeeping management experience required or previous hotel housekeeping experience is preferred, Should have experience in inventory control, scheduling and labor productivity. To check all V.I.P Bedrooms, To deputize and run the department in the absence of the Executive Housekeeper, attending necessary meetings and maintaining good communications, To assist in the stock taking of all linen and equipment etc at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate, To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum, To liaise with the maintenance department regularly to ensure that all faults, defects and minor paint repairs are carried out promptly and report more major difficulties to the Chief Engineer, immediately, To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the very highest of standard, To be aware of the work specification of all outside contractors and to liaise with contracting companies as required, To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation, To assist in the preparation of weekly Rotas and wages (Forecast, actual), To ensure all requests from guests are carried out, To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. Follow up to ensure guest satisfaction, Motivate, coach, counsel and discipline all Housekeeping personnel according to Hotel policy, Assist in inspecting, maintaining and controlling all housekeeping equipment, Prepare and conduct interviews for the housekeeping department when applicable, Inspect rooms daily, and ensure that some rooms are inspected with housekeeping managers daily, Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards, Assist in maintaining required pars of all Housekeeping supplies by ordering all needed supplies and amenities on a monthly or quarterly basis, Conduct and oversee daily line up meetings with housekeeping colleagues, Assist in preparing colleague Schedule according to business forecast, payroll budget guidelines and productivity requirements, Operate radios efficiently and professionally in communicating with hotel staff. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft, Bachelor’s degree in Hospitality, Business Administration or related field preferred, Five years hotel operations/housekeeping experience in a major hotel resort complex with three years supervisory/management experience, Knowledge and understanding of Forbes and AAA standards, Experience in multi-tasking of projects and project management, Keyboarding and typing skills with a minimum, Ability to lift and carry up to 25 pounds at a time, Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License, Directs the work assignments of supervisory & non- supervisory personnel, Monitors housekeeping personnel to ensure that all rooms - especially those of SCC members, known repeat guests and other VIP’s, receive proper attention, Works closely with laundry dept, the Engineering and the Front Office departments and maintain open channels of communication, Inspects guest and public areas on a regular basis to ensure that all furnishings, facilities and equipment are clean and good repair, Assist with conducting regularly scheduled departmental meetings, Assist in managing the departmental budget in a fiscally responsible manner, Assist with the recruitment and training of all Housekeeping Colleagues, Notify maintenance manager of any and all operational issues, Awareness of what constitutes a clean and sanitary environment, Ability to work with hand tools and cleaning equipment, Contribute to and consistently apply Equinox’s policies and procedures, Hire, train, supervise, coach and evaluate maintenance staff, Develop employees with potential Maintenance Manager capabilities, Conduct performance evaluations on annual anniversary date, Perform 30, 60, & 90-day review on all new hires, Require Manager on Duty’s ("MOD") to attend monthly facility reviews, Train all new staff with the customized, club-specific cleaning checklists, Complete cleanliness inspections (walk-through), Perform daily one-on-one meetings with each shift MOD’s, Ensure adequate inventory of maintenance and locker room supplies, Be aware and knowledgeable of emergency procedures, Maintain high visibility during peak club hours, Keep current in knowledge of key competitors as to their location, physical plant, and equipment, Assist in the development of annual budget with respect to the Maintenance Department, Must be bi-lingual in English and Spanish, Proven experience in a commercial business or fitness setting, Proven ability to hire, direct, and train staff, Knowledge in maintenance of mechanical, electrical, and exercise equipment, Knowledge and experience with janitorial cleaning products and OSHA standards, Current C.P.R. Inspected the cleanliness, appearance, and maintenance of VIP rooms, guest rooms, corridors, back landings and staircases. Conducted monthly meetings with individual staff to conduct information flow. Assists with the preparation and management of the department budget. Attend morning meetings with the general manager and discuss matters that involve the housekeeping dept. Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured, Orients and trains employees on departmental and position procedures and functions, ensuring employees are consistently meeting productivity and safety standards, Assists departmental manager in the maintenance of linen, supply, and other inventories, Assists departmental manager in the maintenance of a continuous and progressive cleaning plan, ensuring all areas of the property are cleaned according to HGVC standards. Supervises work in progress. Managed both Housekeeping and Front Desk departments. Trained and monitored the performance of room attendants and house persons. Enhanced guest experience through effective management of traffic. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc, Investigates accidents and initiates accident reports. Hire, Schedule and discipline members in accordance with contracts. Order and keep inventory on all guest room amenities, linens, terry and cleaning supplies. Completes and controls manifests of all waste streams. Vast knowledge in the cleaning and sanitizing of all kitchen equipment and hotel rooms. Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee. Utilizes available resources and adheres to CSM training policies. The best way to give yourself a headstart from others is by providing a compelling yet informative summary of your Housekeeping Manager resume. Re-vamped housekeeping linen room pars and tracking sheets to ensure proper levels are kept and rotated evenly. Cooperates with department leaders and supervisory personnel in order to solve problems and coordinate the performance of housekeeping duties and special housekeeping projects, Knowledge of pertinent regulatory agencies and the policies, codes, standards, and regulations that applies to the departmental operations, Oversees 20 to 30 team members on an assigned shift, Attention to details and high standards are key also keeping your team engaged, Responsible for assisting in the management of all Housekeeping efforts to ensure overall cleanliness and product quality of the Resort in accordance with hotel, corporate and Department of Health standards, Acts in the absence of the Executive Housekeeper and Assistant Executive Housekeepers to manage and coordinate all departmental team members in various work assignments, Assists with administrative duties such as maintaining documentation, processing payroll, conducting inspections, scheduling, etc, Monitors guest requests and complaints and coordinates with other departments for resolution, Interviews, trains, supervises, counsels, schedules and evaluates team members, Minimum 2 years hotel and/or resort housekeeping experience required, Must be flexible to work any day of the week and any shift to include weekends and holidays, Previous customer service experience and computer skills a must, Oversee the operation of the Housekeeping Department holding daily meetings, Hire, train, terminate, schedule, supervise and develop Housekeeping Associates, Establish standards of cleanliness for all Housekeeping areas of responsibility, Ensure that all Brand Standards are consistently met, Complete inspections on a daily basis to include all VIP arrivals, Ensure furniture, facilities, and equipment are maintained and in good repair, Assign special project work, as needed, to all shifts, Oversee the operation of Lost and Found, including packaging and mailing of items, Maintain uniform inventories and processes, Responsible for inventory control of Housekeeping supplies, linen and equipment, Responsible for key control in Housekeeping Department, Responsible for daily, weekly and bi-weekly payroll reports as well as maintaining control of labor costs, Identify training needs, develop formal training plans and implement training programs, Plot direction and long term goals for the Housekeeping Department, Prepare Housekeeping budgets and forecasts, Control and analyze, on an on-going basis, departmental cost to ensure performance against budget, Purchase all Housekeeping supplies and equipment, Establish and maintain effective associate relations and team building creating comradely, Ensure discipline is administered timely and fairly, Oversee the development of the staff for succession planning, Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained, Ensure regular departmental meetings are being held, Attend other scheduled meetings as required, i.e. Led a team of leaders in providing and executing a resort wide training program called Intuitive Service. Responsible to supervise the daily operations of the housekeeping staff, promoting a safe environment and quality services to achieve maximum resident's satisfactions, protection of assets, and minimum expenses. Partnered with the Front Office Team and Sales Managers to facilitate and expedite daily room turn overs with focus on. Conducted inspections of all areas with the ability to anticipate customer needs, change goals and direction quickly while multitasking. (30% time), Responsible for guest service expectations: Coordinate and verify rooms are meeting guest expectations based on company standards, reviews resolution logs to ensure the needs are being met in a timely efficient fashion. Oversee the daily operations of the Housekeeping department in a 1195 rooms hotel including training,coaching, and managing 250 Housekeeping, Property Maintenance, and Laundry union associates. Responsible for maximizing hotel profitability and management of expenses. Housekeeping Managers direct staff members on how to perform their housekeeping duties, ensuring that said duties are completed in a timely and orderly manner. Plans and prepares work schedules and assignments. Create a Resume in Minutes with Professional Resume Templates, Franchised Assistant Housekeeping Manager. Inspected guest rooms daily to ensure Homewood cleanliness standards are met. Download Housekeeping Manager Resume Sample as Image file, Housekeeping Room Attendant Resume Sample, Provide feedback on staff performance to manager.Report disciplinary problems to manager and participate in the counseling of employees, Assisting housekeeping manager coaching and disciplining team members in order to improve their performance, Manages the Housekeeping team to include efficient staffing, employee development and training, performance management and policy enforcement, Manages housekeeping staff: hiring, counseling, performance evaluations, training and development, Create a work environment of employee engagement and trust that promotes teamwork, Assist Director of Housekeeping and in the development of the department’s annual budget while monitoring performance against plan, Establishes quality standards and work procedures for staff and evaluates their performance, Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman, Knows and uses the property management system, Opera, Performed daily audits to ensured brand quality standards are consistently met, Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed, Work with Room Attendants to ensure daily calendar tasks are completed, Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum, Assist in the leadership, development, coach and counseling and training of the housekeeping managers, Assist in ensuring compliance with all corporate Risk Management standards (SDS, HazComm, etc. Act as a role model in leading this through the Merlin Way, Respond to all guest requests and concerns in a timely manner, making decisions relative to the appropriate resolution offering in lieu of inconvenience, Monitor and respond to monthly expenditures and provide a detailed analysis of the department’s Profit and Loss statement directly to the Hotel Operations Manager, Oversee supervision of all housekeeping areas and staff, ensure that the highest standard of cleanliness and maintenance in all areas under the Housekeeping Department are met, as well as implement changes to improve efficiency and to enhance the guest experience, Deliver thorough and motivational pre-shift meetings to team members, communicating pertinent information relative to the day’s activities, outstanding issues, etc. Responsible for fulfilling all guest requests. A summary outlines the most impressive parts of your resume for easy recall by your … Demonstrated leader … Performed numerous inspections to ensure standards were met and exceeded. When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to turn problems into opportunities, Natural born leader: as a Housekeeping Manager, you will have a team of housekeepers. Monitors departmental expenditures, prepares justification for budget variations, and projected increases for new projects, Responsible to ensure proper storage, usage, and disposal of all chemical agents utilized by Housekeeping in accordance with OSHA and internal procedures, Prepares work schedules to efficiently handle expected business levels forecasted, Stays current, knowledgeable, and abreast of the latest in industry equipment, technology and techniques. 's, Manage the interviewing process of candidates and follow standards for hiring approvals, Write and deliver associate performance reviews in accordance with Wyndham standards, Ensure compliance with SOP’s and procedures in department, Respond to guest complaints in a timely manner, Comply with weekly and monthly forecasting procedures, Ensure the training of department supervisors, and associates on SOP’s, report preparation and technical job tasks, Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates, Assist the department head in inspecting all VIP rooms prior to arrival, Assist in maintaining required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis, Assist in conducting monthly and quarterly housekeeping inventories on a timely basis, Monitor work orders and submit to engineering according to hotel procedures. Do you need the best Housekeeping Manager resume? (5% time), 3 years related housekeeping experience. Assigned room attendants list of rooms to be serviced and cleaned. Supervise and create weekly and daily schedules of entire housekeeping department which includes laundry operations, front lobby, swimming pool and meeting room. As the head of our housekeeping department, you recruit, hire, and train housekeeping … Your ability to lead the team in a collective and positive way is essential, Computer Savvy: Our custom developed management software has set Vacasa apart as an industry leader. Ensure payroll paperwork is submitted on time for all departments within your department. Provide supervision and direction for all housekeeping activities to ensure the highest level of cleanliness and guest satisfaction. Room inspections; approximately 90 rooms per day. Try Now! Good written and spoken English skills are essential, as is computer proficiency with MS Excel and Word, Applicants are required to have one to three years’ experience in a supervisory role in Rooms division, A college degree or diploma preferably specializing in Hotel management or equivalent experience is recommended, Responsible for overseeing the daily operation of the Housekeeping Department: Runs daily housekeeping operation of units, hires, develops and manages a staff of 75+, facilitates and organizes the room cleaning, laundry, houseman and common area cleaning functions, resolves daily owner service issues or concerns. Administer “Quality Assurance Program”, As necessary, establish new standards to provide the guests the highest quality of service, Through close communication with Director of Housekeeping and Assistant Director of Housekeeping recommend areas in need of improvement, Assist with weekly/monthly inventories, with timely reporting to Accounting, Through proper scheduling, keep payroll costs within budgeted guidelines, Ensure that other expenses are kept within budgeted guidelines, through monitoring of staff handling and usage of supplies and equipment, Attend all scheduled meetings, i.e. ), Inspect and repair all club equipment on a daily basis (cardio/strength equipment, cardio theater system, climate control, club’s overhead and studio music systems. Assist the executive housekeeper in the daily management of labor expenses. Maintains the integrity of the room quality control program for Housekeeping. Replenish room supplies for the refrigerator, bathroom and work desk. Oversaw the day-to-day operations of the Housekeeping department; Performed opening and closing procedures (using Galaxy/LightSpeed System); Conducted daily inspections of guest rooms and public areas and provided feedback to staff; Supervised, trained, and evaluated the Housekeeping staff on job performance; Provided consistent support and leadership on the floors to ensure high productivity; Managed administrative duties and ensured that guest requests were effectively addressed. Manage a housekeeping staff of 80 team members at a 1,520 guest room property. Conducts safety meetings and insures daily operations are in compliance with company safety requirements, Assists in having available all required HazCom documentation, May perform some actual duties of assigned employees to cover various circumstances, High school graduation (or equivalent) supplemented by some type of documented related formal post-secondary training, At least two years of directly related experience that demonstrates knowledge of housekeeping duties or supervision of employees, Must be able to operate basic office equipment and basic computer programs (excel, word, outlook), A dedication to providing a high quality service that meets all client expectations/requirements, Must pass pre-employment drug test, physical assessment and criminal background check, Calculate figures, and amounts such as discounts, interests, commissions, proportions, percentages, area, circumference, and volume, Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty, Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation, Keep all areas of The Spa and Club house clean and maintain at the highest level of standards, Train and manage diverse level of staffing, Maintain and Negotiate SLA’s with contractors, Degree or diploma in Hospitality Management or similar, Minimum Four years of experience in a related field in a luxury resort, club or hotel, Excellent English language skills required, Oversees staff of room attendants, housepersons, laundry attendants, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate, Maintains and reviews computerized records for budgeting and forecasting of department expenses, laundry production reports, as well as inspection scores for housekeepers, Communicate both verbally and in writing (to include electronically as well) to provide clear direction to staff, Comply with attendance rules and be available to work all seven (7) days of the week, with ability to open the day in housekeeping, work mid-shifts, and able to work evening shifts as well, Three years housekeeping experience in a management role required, Skilled in the use of electronic technology, Detail oriented and good organizational skills, Assist with interviewing and hiring of all housekeeping staff, Help Director of Housekeeping and Assistant Director of Housekeeping with proper, adequate training and re-training of all housekeeping staff, Identify employees for possible promotions, As situations dictate: coach, council and or discipline employees with intent to improve performance, attitude and appearance, Assist with department purchasing, maintaining consistent availability of all cleaning products, machinery, amenities, etc.