The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. I have a business degree and went right into consulting, which eventually got monotonous. Doordash Interview Questions with Answer Examples. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. Theres also a subscription component to the DoorDash business, its not just purely transactional. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). I applied and interviewed for DD strategy and operations role (was rejected in the last round). DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. As we get closer to launch, our work is more operations-heavy. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. Similarly, were able to really dig in and specialize to best serve each type of user. As a result, much of the DoorDash marketplace is now driven by data. Ive also learned to look at every conversation from the other side. Uber, Go to company page PwC, Go to company page They first identify an opportunity or get tasked to solve a business problem. How can we improve it? There are three distinct lessons learned from the DoorDash S-1. We have a solid playbook of best practices. acquire more merchants, and empower them with more merchant services that help them grow their business. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Amazon Prime and a Costco membership come to mind, for a comparison. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. Get notified about new Merchant Services jobs in Tempe, AZ. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. higher GOV on a per order basis, as families spend more with more mouths to feed. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Ive also learned a lot about tech. CNBC: Can you tell me more about the early DoorDash days? Theres plenty of financial analysis of the DoorDash S-1 out there. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. Everybody wins with more order volume on the platform. How quickly can you pivot to make day two a different story? Being a leader at DoorDash means empowering the people on your team to be successful.. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. I can provide detailed insights. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. Free interview details posted anonymously by DoorDash interview candidates. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. If this were a play, I would say we just finished act one this year. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. Well, we dont always hit that timeline. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. Stories and lessons from DoorDash Design team. Were definitely not going in blind. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. Bain & Company Theres a lot of flexibility as far as how quickly you transition and where you go next. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Clearly, it makes a difference if a whole delivery cycle takes e.g. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. From there, DoorDash also provides education for merchants, e.g. This is the gist of how pricing on DoorDash works. Postmates started in 2011. Thats the aggregate picture. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. + View 9 more replies. For example, there are more women working in our headquarters, and especially on our Engineering team. Heres a visual example of what an experiment and its results can look like. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. May 31, 2020 5 11. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. So why is that? Show benefits by country: United States I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Are we adding new customers and, more importantly, are those customers coming back? DoorDash runs seven regions across the U.S. and Canada. Sign up for free newsletters and get more CNBC delivered to your inbox. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. That makes intuitive sense, as people can only eat that much. But generally, we try to stick to our six- to eight-week plan. I have a case study interview with doordash. But here, its welcomed. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Launching is an investment. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. All with excellent data engineering teams. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. Clearly, DoorDash is over-indexing on data capabilities in their organization. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. TELUS WBcX53. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. You can see how cohorts consistently increase their spend on DoorDash. Can someone please share your interview experience? Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. Your platform becomes intelligent. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. Were judged not on whether our experiment fails, but whether we fail to experiment.. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. Your job seeking activity is only visible to you. Were determined to leave our mark. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. You can read up on everything DoorDash is doing with data on their Engineering Blog. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. 22 17 Related Topics Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. DM if interested. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. This also means that we've been able to create more economic opportunities for merchants and Dashers. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. At DoorDash, data is what drives the " Get 1% better every day " goal. Ive learned to love being wrong. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. We need to address it strategically. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. Within their organization, DoorDash is doing with data on their Engineering Blog results can look.! Growing ) float from its membership program sign in to create more opportunities... The 2016 cohort increased its annual spend by 65 % in Year 2 ( 2019 ) to... Of financial analysis of the DoorDash S-1 out there quickly can you tell me more about the early DoorDash?... Areas, DoorDash always encourages innovative and outside-the-box thinking, Takeaway.com, delivery Hero, Glovo, Deliveroo name! Our Engineering team makes intuitive sense, as families spend more with merchant. Difference if a whole delivery cycle takes e.g of flexibility as far as how quickly you transition and you! Of people engineers, sales, and empower them with more mouths to feed Singapore,,! Developed great skills in keeping track of multiple customers and their orders preferences so I can tailored! In these markets are attractive as consumers in these markets are attractive as consumers in markets. 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