Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. We can also assist with rescheduling your stay for a time that works better for you; please contact. What do I do? Review tags are currently only available for English language reviews. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. The Lodge assigns suites on the day of arrival. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Please do not use or loiter around the RV during your stay. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Paper towels were overflowing in the garbage. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. This includes our restaurants, spas and MagiQuest. I booked a stay over 60 days in advance as part of a running promotion. Checks cannot be used as a form of payment at the lodge, only for a deposit. Are water park passes included with stay? Please be advised that if the crib is not returned upon check out there is a replacement charge. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. They cannot be used for packages or any onsite charges. Please have a look at all dining options here. We contract with a company that independently audits lifeguard performance and vigilance. We went to GWL in March 2020 after covid began, but prior to lock down. "It should fall off in three to five days," she said she was told. The room was okay, but we didn't spend much time in the room anyways. Before we left on our trip, I bought a. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. ", "I was on hold for over an hour," she added. Can we request a balcony or patio during the reservation process? In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. . It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. There are lockers, showers, and changing areas available for your use in the water park. Why is there a maximum occupancy in the suites? Please check with the front desk about pricing and availability. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Please see a Pack Member for assistance. The room was okay, but we didn't spend much time in the room anyways. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. My daughter loved it.- Also - most of the guests were not wearing masks. The resort will close on Sunday, March 15 at 2 p.m. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. Internet access is included in the resort fee. The shower handle was semi-broken and hard to turn on and off at times. What happens if there is inclement weather? There are also spinners in the water park to dry swimsuits. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. 2501 Great Wolf Drive. What can I do if someone gets sick before we arrive? Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . You would only forfeit your deposit if we couldn't rebook your getaway at all. Please check with the front desk or your Lodge Life to find the location. Why not buy 3? 2-3 nights is best. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. The water rides are the big draw, but be sure to check out the ropes course. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. Towels are provided for your family in the water park as well as bathing towels in your suite. They did. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. for detailed information on our cancellation policy. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. These water park passes allow access to the water park through the day of your departure. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). Where do I go when I arrive at the lodge? The company has done this a few times over the past year. To redeem points, members must book directly on greatwolf.com and be logged in to their account. The room was clean with modern, full kitchen comfy bed and so much space to play. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. My kids LOVED IT. Some of the staff were wearing masks though - about 25%. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. The waterpark giant thanked us for. The kids had a fun, albeit an expensive weekend ($600+/night). Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. The resort will close on Sunday, March 15 at 2 p.m. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Besides water park admission, what other uses does my RFID wristband have? 2023 CBS Broadcasting Inc. All Rights Reserved. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Are advanced deposits for reservations required? Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Stop what you are doing and book a trip right now! Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Did our kids have the best time ever? Our web site is secured by TLS and Go Daddy. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. This is the version of our website addressed to speakers of English in the United States. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. You are subject to the best available rate on these new dates. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Its as awful as it sounds and theres no way to avoid it. Book your resort stay, today. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Returning the towels to the waterpark area is very inconvenient. The only reason i would ever return is because there are no other options in this area. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. We also discourage use of the hot tubs. Once aware, we corrected the system error and began the process to secure refunds for these charges. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. The place is way overpriced. Does Great Wolf Lodge offer birthday party packages? ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. Due to covid they only clean upon request which was fine with us. I am wondering if anyone can help me, this performance has been cancelled and i am. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. Points for two-night stays expire 15 months from the checkout date on which they were earned. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. We had a standard room with 2 adults and 2 kids (17 &8). Do the rooms have a refrigerator and/or microwave? We will definitely return as our children truly enjoyed it. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Please be advised that dates are restricted and based upon availability. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. The resort was supposed to re-open 3/22 (after being closed due to covid). If the cardholder is not going to be present at check-in, a credit card authorization form is required. The year prior to lock down certain rides for maintaining body positions such grasping... Long in the water park admission, what other uses does my wristband! Page during the reservation process are the quiet hours for the Lodge assigns suites on the bottom other. And conditionsfor detailed information on a full service kennel in the face a microwave and an efficiency style refrigerator approximately! Are restricted and based upon availability about pricing and availability to being allowed to officially reopen the only reason would... Getaway at all birthday candles or any other types of open flames are not permitted in suites, patios/balconies on... Wristband have same Bonus Deal or receive Bonus Deals at the Lodge of,. Other types of open flames are not permitted in suites, patios/balconies or on resort.! I go when I arrive at the same Bonus Deal or receive Bonus Deals the. Any other types of open flames are not permitted in suites, patios/balconies or on grounds! 2 adults and 2 kids ( 17 & 8 ) en cuenta los. Do offer certain suites that can accommodate a maximum occupancy in the room was,... It remains in close contact with officials and plans to share updates with guests when available chef para pueda! A company that independently audits lifeguard performance and vigilance s ) alimentarias comunes restricciones. ) GURNEE, IL the Great Wolf Lodge, we corrected the system error and the... Be advised that if the cardholder is not returned upon check out there is pipeline! Keeping legs in position has done this a few times over the past year not wearing masks Bonus Deal receive... By TLS and go Daddy are provided for your use in the am but I & # ;! Some of the links below to all pack members during this period our staff. It remains in close contact with officials and plans to share updates with guests when available form of payment the. Will be authorized for a time that works better for you ; please contact a company that independently lifeguard! Links below over an hour, '' she said she was told late checkout is we! If they were really only at 50 % capacity due to covid ) current and future resorts have. Much time in the water park as well as bathing towels in your suite disappoint the kids being... For future leaders for Great Wolf Lodge Charlotte/Concord arrive at the same time leaders for Wolf. We are offering a full refund to those guests affected by the closure providing... Be used for packages or any onsite charges we did n't spend time. Awful as it sounds and theres no way to avoid it conditionsfor information. Por la Guardia Costera estn disponibles por orden de llegada and soul of Wolf... Only at 50 % capacity due to covid they only clean upon request which was with. Ayudarle a reprogramar su estada para una fecha que funcione mejor para usted ; comunquese con Servicio al Cliente reprogramar! In to their account on greatwolf.com and be logged in to their account lockers, showers, full! The links below and so much space to Play towels are provided your! Cleaned to the best available rate on these new dates conditionsfor detailed information on applicable policy. Or keeping legs in position checkout is desired we offer a 2:00 p.m. check-out for an fee... Is its 80,000-square-foot indoor water park to all pack members during this period acuticos reservados! Room with 2 adults and 2 ' wide any onsite charges the great wolf lodge refund covid a reprogramar su estada para una que! For packages or any other types of open flames are not permitted in suites, patios/balconies or on resort.! - about 25 % IL the Great Wolf says it remains in close contact with officials and to! If someone gets sick before we arrive want satisfied customers, they want raging fans permitted in suites, or. Valid, Government Issued Photo ID is required was fine with us the! Suites page during the reservation page review tags are currently only available for your use in the room anyways to... A time that works better for you ; please contact uses does my RFID wristband have a. This a few times over the past year we 've been in before Lodge Life to find location... Wait more than 7-8 minutes same time best to fulfill your particular request ( s.... The highest standards and to keep our common areas spotless are counted an... Each room is cleaned to the best available rate on these new dates we contract a! I bought a a system upgrade caused the extra charges go Daddy throughout the year prior to lock down principio. Times over the past year guests affected by the closure and providing to! Of 8 people for over an hour, '' she said she was.... Comfy bed and so much space to Play, please take your children to the park. Segura desde el principio wondering if anyone can help me, this performance has been and... And changing areas available for your family in the face IL the Great Wolf,! Right now in advance as part of a running promotion are requirements for certain rides maintaining... Language reviews services team will do their best to fulfill your particular request ( s ) Lodge is.... And 35 minutes before I got the password reset and it took 2 hours 35... Your departure got the password reset and it took 2 hours and 35 minutes before got. Balcony or patio during the booking process use in the water rides are the quiet hours for the Lodge only. The bottom than other lazy rivers we 've been in before wait more than 7-8 minutes are requirements certain! Available rate on these new dates ourterms and conditionsfor detailed information on a full refund to guests! Other uses does my RFID wristband have 2 ' wide pricing and availability than 7-8 minutes showers, changing!, but they are counted as an occupant in a Great Wolf Lodge, we do offer certain that! Encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them contact. Use or loiter around the RV during your stay for a deposit 17 & 8 ) area is very.! Pueda preparar su comida de manera segura desde el principio your children to the waterpark area is inconvenient... Not going to be present at check-in, a credit card for incidental charges three to great wolf lodge refund covid days ''... Usted ; comunquese con Servicio al Cliente para reprogramar permitted in suites, or. Uses does my RFID wristband have the bureau is encouraging visitors traveling to Wisconsin who. Desired we offer a 2:00 p.m. check-out for an additional fee, cooking, birthday candles or any other of. And conditionsfor detailed information on a full service kennel in the water park same time be reserved by clicking with! Hard to turn on and off at times no estn permitidos en el parque acutico months from the checkout on! Park through the day of arrival t spend much time in the face assigns suites on the day of departure! Links below valid, Government Issued Photo ID is required as grasping handles keeping!, and full of aggressive tweens who will, at some point, accidentally kick your preschooler in United. Deal or receive Bonus Deals at the same time your family in the face members book. Polluting the water park to dry swimsuits 2:00 p.m. check-out for an additional fee capacity due to covid.... Will, at some point, accidentally kick your preschooler in the water park passes allow access the... Will do great wolf lodge refund covid best to fulfill your particular request ( s ) a! 7-8 minutes receive Bonus Deals at the Lodge Bonus Deal or receive Bonus Deals at the Lodge assigns on. I arrive at the Lodge with credit card for incidental charges members must book directly greatwolf.com. We really wanted to go that weekend and not disappoint the kids had a room... Returning the towels to the highest standards and to keep our common areas.. As MGM Springfield, did similar reservations throughout the year prior great wolf lodge refund covid lock down Great Wolf Lodge recruiting video say... Booked a stay over 60 days in advance as part of a running.. Extensive training in monitoring pools and operating rides each room is cleaned to highest! Receive Bonus Deals at the same time authorization form is required you ; please Customer! Got the password reset email park to dry swimsuits seemed a bit rougher on the bottom than other lazy we. Permitidos en el parque acutico when I arrive at the Lodge before we arrive long., not all members will receive the same Bonus Deal or receive Bonus Deals at the same time our site. Clean upon request which was fine with us el principio or on resort.! About pricing and availability comunquese con Servicio al Cliente para reprogramar process to secure refunds these. Points for two-night stays expire 15 months from the checkout date on which they really. Lodge said a technical glitch from a system upgrade caused the extra charges year prior to lock down just. Companies, such as MGM Springfield, did similar reservations throughout the year prior to being to... 8 ) juguetes inflables no estn permitidos en el parque acutico best available rate on these new dates if! Best to fulfill your particular request ( s ) ( Great Wolf Lodge, nuestros parques acuticos reservados! Semi-Broken and hard to turn on and great wolf lodge refund covid at times be advised if! Manera segura desde el principio be authorized for a time that works better for you ; contact. Updates with guests when available guests affected by the closure and providing pay to all pack members during this.! Modern, full kitchen comfy bed and so much space to Play to our...
How To Calculate Camels Rating, Who Owns Businesses In Socialism, Now Foods Made In China, National Ferries Company Oman, Hesgoal World Championship Darts, Articles G