servicenow scripted rest api examples

* @returns {Array} An array of elements that have each been trimmed of whitespace. #Passport.js , Many new-age companies like AWS, Azure, or Salesforce run on multi-tenant architecture to serve multiple customers with a single instance. What is the best way to deprotonate a methyl group? #Outbound REST APIs, YouTube video: https://www.youtube.com/watch?v=8_yHYAPDpvw X-RateLimit-Rule shows the sys_id of the rate limit rule. sysparm_query: An encoded query string used to filter the results. REST itself stands for REpresentational State Transfer and it is an architectural pattern for creating an API that uses the HTTP as its underlying communication method. You will be presented with an interface to pick the Namespace, the API, the version and which resource to access. Let us know your thoughts in the comment section. This allows you to within a scoped application expose any functionality that the scope can access through the system. //Call addObjToObj function to add variablesObject to responseObj with the key set to the current RITM number, so it can be accessed as 'responseObj["RITM0123456"]'. * @param inputString {string} The string that should be split and trimmed. - Scripted REST APIs generally adhere to the REST architecture, but you can modify them to make use of various coding practices. For most methods the API reference documents include: Method name 78973) which corresponds to your just created REST API. Now we are ready for writing some actual code. Below is the procedure to monitor the rate limit: Investigating rate limit violations helps to determine which rate limit rules have exceeded and which users are exceeding those rate limits. Once the request is constructed, click send. Please be aware of these REST API principles. When you scroll down you can see a dialog that allows you to build the request body for the incident creation. I will use an example of a relatively recent API that I developed, the commenting system on this very blog. in our case this will be 'create-incident'. Share your integration experience in comments also, it may help other ServiceNow professionals. Hevo with its minimal learning curve can be set up in just a few minutes allowing the users to load data without having to compromise performance. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Fast Food Interview Questions and Answers, Taco Bell Interview Questions to Ask candidates, Whataburger Interview Questions and Answers, Burger King Interview Questions and Answers, 30+ Funny, Famous Celebrity Interview Questions to Ask 2023. #REST API Explorer. In your head, alarm bells should be going off because that's . A fully managed No-code Data Pipeline platform like Hevo Data helps you integrate and load data from 100+ Different Sources (40+ Free Data Sources) to a Data Warehouse or Destination of your choice in real-time in an effortless manner. If it were any other scoped application, the API namespace for that scope application would show in the API namespace. Here is a list of all the shows to date, grouped by subject matter. Do let us know if there is any specific ServiceNow API integration you are looking for and we will try to add it in this article. The header name is like a variable value, and the user will populateit with the RITM numbers of the tickets they'd like to get the variables for. Creating a scripted REST API in ServiceNow is rather simple. A scripted REST API is a web service that one can build and configure to allow external systems to talk to ServiceNow. These examples demonstrate how to send a JSON response using streaming and using default object serialization. I am currently developing a use case for a web application, where the architecture is defined in such a way that the frontend code picks up the attachment from the user's machine, is turned into the base64 format and sent to the backend code where the /api/now/attachment/file will be used to . A parameter would look like this: http://site.com/api/v1/resource?sys_id=D-1. Please note that this is a tool that you can only access from within your instance. Required fields are marked *. The live coding team: josh.nerius, ctomasi Click on retrieve records from a table (, Choose the incident table in the path parameters section, and click send. Let's go ahead and test our script in the Rest API Explorer. Now it is time to select the correct HTTP Method. #Rest API Explorer Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? Do I need a transit visa for UK for self-transfer in Manchester and Gatwick Airport, Why does pressing enter increase the file size by 2 bytes in windows. Now the body is shown in JSON format. You can access this API using a tool like the one I mentioned near the beginning of this article, by using a request like this: Pro Tip: In the URI next to GET in the above screenshot, the "my_company" bit can be replaced with the API namespace value from your Scripted REST Service page. Name your API and an API ID (we use Runscope Webhooks for our example). Querying the specific incident_number data. In particular you can use it to resolve/close incidents by setting the state to 7 as shown in the screenshot below. Now it is time to select the correct HTTP Method. //Note: Does not break pass-by-reference, because we're declaring a new object on each loop on line 39 above. Only Name is required.By practice the API ID field is automatic filled in with the Name value. If you're trying to send this link in an email notification, you can use ${URI_REF} for the table that the notification is generated on.. Copyright 2022 GlideFast Consulting LLC - All rights reserved. //Make sure the property exists and isn't null or unknown. This API requires users to have an administrator role [app_service_admin]. Meaning of a quantum field given by an operator-valued distribution. Testing your API can be done using various methods. Select your namespace (i.e. sysparm_query_no_domain: True to access data across domains if authorized (default: false). Use the example code provided in this repository createincident. Now it is time to fill-in the mandatory fields. #OAuth #Node.js Most notably from Web Services (Soap, Rest API), JDBC, LDAP, Excel, CSV, Data export, CTI, Email etc. If you have interesting ideaB for (or even deployed) REST APIs, please leave them as a comment on this post. They allow users to define logical level APIS, with little or no implementation details required to use them and arbitrary scripting to deliver the resources. This can be done opening the service window and clicking on New on the Resources tab. This will automatically generate a link to the record. Once you log in go to "System Web Services" and then locate "REST API Explorer" as shown here You will then end up with a menu like this. Requires authorization in your ServiceNow tenant. Scripted Rest API basics When you create a new API inside the Studio environment, you define a name for it and an API ID (which will default to the name but can vary independently). tl;dr If you use Stream Writers in your Scripted REST API, explicitly set the HTTP status or it wont work the way you expect. Now its time to write the script that will process either a payload or just the request from the GET call., Down at the bottom, we have some security, so if you want to enforce authentication and the ACLs, you can use the two checkboxes. Are you ready to start your journey with ServiceNow? In the screenshot below you can see how, for every call, the online help shows the URL (default or for a specific version) and parameters (path, query and request body). //Log an error so the admin knows what happens if the requestor asks. Please refer to the Broker REST API Reference for further details on the REST API service. POST incident from event handler or monitoring alert system. If the response takes a while, go back to your script and make sure everything is correct. Thanks, ServiceNow. Written with by the Developer Advocate team, 2023 #REST API Ideally, we would like to save the entire request (timestamp, user, input values) as a JSON String within a single table. Use the example code provided in this repository requestchange. You can leave Protection Policy as -- None --. Thanks for contributing an answer to Stack Overflow! In an interesting coincidence, I recently had to solve this issue in my own Travel Tracker app (as seen on a number of Live Coding Happy Hour episodes). Click Submit. , //This will be made to contain all of the variables and variable values for the RITM we're iterating over. Select the rate limit rule to monitor rate limit counts and violations. REST API interacts with various ServiceNow functionality within your application. Sending the request will then display the return value. #Live Coding Happy Hour When you create a new API inside the Studio environment, you define a name for it and an API ID (which will default to the name but can vary independently). And this is the starting point for the online REST API reference. Any parameter defined as part of the path as in the example will then be available to the scripting environment. Once the endpoints are defined, the REST API Explorer on your instance can be used to interact with and test your API. Inside this scripting environment, you have full control over the system up to the limits of the scope, with access to GlideRecord, GlideSystem and the functionality you would expect in a scripting environment. Based on your currently selected application scope, it will automatically choose that application and namespace which corresponds to your scope identifier. A scripted REST API is a web service that one can build and configure to allow external systems to talk to ServiceNow. This will be /api/// . This is not mentioned in any of the documentation that I've found, and I only learned about it by exploring in my developer instance while writing this article! Table of Content: As you select new fields and assign values, the REST API Explorer builds the body for you in the text box immediately below. If we do find entitlement or more, let's get a count going. Here you can get an overview of the API. REST requests have a few key components: Resource URI: This is the "Unique Resource Identifier". Not the answer you're looking for? In ServiceNow you wil start with creating the REST API Service. Check out some of the cool features of Hevo: As diversity often results in innovation, ServiceNow enables HTTP-based web services to communicate among applications that support both inbound (provider) and outbound (consumer) web services. sysparm_display_value: Return field display values (true), actual values (false), or both (all) (default: false). There are also instances where maybe you don't want to give important information or access to the entire table to an external system, so you may want to curate the type of response that they're getting. ), Animated Loading Message & Collapsible Details on ServiceNow Form or Field (Client-side), Using .addJoinQuery() & How to Query Records with Attachments in ServiceNow, Free, Simple URL Shortener for ServiceNow Nerds (snc.guru), How to Get and Parse ServiceNow Journal Entries as Strings/HTML, New tool: Get Latest Version of ServiceNow Docs Page, How to Set or Change ServiceNow Application's Repository URL, Credentials, or SSH Key, How to return a CSV file from a Scripted REST API (SRAPI) in ServiceNow, Adding a Guided Setup to Your ServiceNow Application. Open an CLI and run the following statement. With the drop-down menu you can select from all the available fields. //Get the object containing the catalog variables. It usually begins with "HTTP://", and it looks like a web address. In my years as a ServiceNow developer, I've collected a large number of abstract, reusable scripts for various purposes. Only Name is required.By practice the API ID field is automatic filled in with the Name value. With REST APIs, an endpoint is one end of a communication channel. Making statements based on opinion; back them up with references or personal experience. //Trim each element in the split string array, then push it to the return array. #Scripted REST API GET incident informatoin by incidentnumber. To investigate violations, follow the below steps: ServiceNow REST API Explorer allows you to explore various REST APIs offered by ServiceNow. Back on the Scripted REST Servicepage, open up the Resources related list, and click New. If we were to enter something that's not in the system and hit Send, we would get our 404 Not Found message. This is done from the Request Header Associations related list. We can make use of the intellisensestyle code-completion, to see what methods of the RESTAPIRequest and RESTAPIResponse objects we have access to, by typing "request." To ensure organizations stay on top of their core work, ServiceNow, a leading cloud-based service provider, helps businesses with an integrated and connected set of applications to make organizations efficient in business workflows. ServiceNow Pro-tips, tricks, consulting, and undocumented information on the ServiceNow platform. It is not necessary to use it, if a JSON object is returned by the process(request, response) function then that will be the output, defined as results similarly to the default behavior of GlideAjax. If you want to know more about RESTful API development and the maturity model I really suggest to read the REST Cookbook. ServiceNow Scripted REST API - created. Use a short, lowercase and functional name for identifying that service and a solid foundation for grouping your later creating resources. !' Within our ServiceNow installation we have created a simple new Request form with two text input values. Now a lot of information is shown like the response time, reponse and other details. See an example output body provided in this repository requestincident.example-output. Example ServiceNow Scripted REST API: /getincidentdetails You will be provided with: A Web Services account (user/password) Note: This account requires a ServiceNow fulfiller/ITIL license in PRD. In this article we will share all the required information along with video demonstration to implement the ServiceNow script action with example use case. - The Scripted REST Service form can be found under Scripted Web Services . This allows you to use the style of a single endpoint with multiple verbs where, would be used to get the read view for a single data item while. As additional add a mediatype application/json body with the following defined. X-RateLimit-Reset shows the time (unix format) until the upcoming scheduled reset. Review the response to the request you made to generate tokens and grab the 'access token'. If a user wants to retrieve existing incidents, follow the below steps: All CRUD operations can be performed using ServiceNow REST API Explorer, given a user has admin, web_service_admin, or rest_api_explorer roles. For our example, we have a quick change we need to make and make sure we save it (reference video at 8:34). Want to take Hevo for a spin?Sign Up for a 14-day free trial and experience the feature-rich Hevo suite first hand. Select Submit. reCAPTCHA in ServiceNow CMS/Service Portal. One of my favorite, is called PostManfor Chrome, and it is free. B B B var id = request.queryParams.maxRecords; The response object allows for low level control of the return, including manipulating headers, status codes, and the stream writer of the response itself. My advice to always setup minimal authentication extended with authorization provided by global defined applicable ACL policies. ServiceNow provides a number of methods (SOAP, REST API), JDBC, LDAP, Data Export, Email, CTI through which it can be integrated with other tools like Event Monitoring Tools Netcool, Jira, Slack. Now that its saved, let's go ahead and try that again. #Live Coding Happy Hour, YouTube video: https://youtu.be/3GqFrhQD8MM The Live Coding Team: dave.slusher, ctomasi, josh.nerius More automated testing can be done using SOAPUI or cURL started from your Jenkins pipeline. In this cURL example we will test the incident request API by following the steps below. sysparm_no_count: Do not execute a select count(*) on table (default: false). In this example we only enable Require Authentication. Do not forget to store the correlation_id of the other system this helps manage the one-to-one relationships and will be used for reporting and other references. Your API URI will be something like this, when we're through:http://your_instance.service-now.com/api/your_company_identifier/API_ID. Let's go ahead and create a resource. When I hit the SRAPI URL, of course . , For more information you can look at the Documentation site and also watch the episode of TechNow in which I did a demonstration of some of the capabilities of Scripted REST APIs. When publishing your APIs, publishing the versioned form of it allows consumer to pin their implementation to your version of the API, again isolating the consumer from any future changes. The API reference documents the classes, methods, and non-method properties comprising the API. In our case 'v1' or just 'latest'. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. , You can also use query parameters to limit the number of fields send as a response, Example: https://instance-name.com/api/now/table/incident?sysparm_fields=number, assignment_group, short_description,description, sys_id&sysparm_exclude_reference_link=true, API: https://instance-name.service-now.com/api/now/table/incident/incident sys_id, Example: https://instance-name.service-now.com/api/now/table/incident/ 3669d61f07123010f1d8f2218c1ed0a9?sysparm_fields=number,sys_id, API: https://instance-name.service-now.com/api/now/table/incident?sys_id=incident sys_id. That just feelsmore formal to me;you can build your API however you like, so long as you document it! #Scripted REST API. You can process the JSON package or payload however you would like, or if you're dealing with some funky authentication, you can handle it through scripting; Its very versatile. ServiceNow API Query Parameters ServiceNow Integration using REST API involves request and response. For further information on ServiceNow, check out the official website here. Here, as the limit incident by a user is highly prioritized, ITIL users can submit a maximum of ten requests per hour. In the Documentationsection, I entered "This resource returns the variables related to the RITM you've specified.". #Service Portal But depending on what you are trying to do you might want to use Ansible. Create incident (POST). For example, it would be possible to create a scoped application called IncidentPlus that provided a full logical API for interacting with Incident records on the core system. , Scripted REST APIs have only become available fairly recently (in the Geneva release of ServiceNow), and are something that a lot of developers have been avoiding, as they're new and arcane, and the documentation around them is still fairly new, and not very well built-out.In this article, we're going to learn how to create our own custom scripted REST API, which we'll use for our demo project: Retrieving the service catalog variables associated with a given RITM, for reporting in an external system. We will use 'change' as name and set our default version to 'v1'. If youd like to get notification of when we go live or post a new episode, you can subscribe to our YouTube Channel. If your company needs help implementing, enhancing, or building new ServiceNow solutions, we also humbly welcome you to get in touch with us to discuss how we might be able to help you out! I'm going to use ritm_vars_api (Same as my API name)but you can call yours whatever you like. Returning an object here will set the response "body" to the JSON equivalent of this object. Just today, someone in the Developer Program asked the same thing so I thought I would document it for posterity. Further down it shows headers for the request and the response and even two coding examples for curl and python as complete as it gets, But the tool you will learn to love very quickly is the REST API Explorer. //ritmNumbers = request.getHeader('ritm').split(','); //<--Commented out, but you can enable it if you don't have the trimAndSplit script include. Thanks for the reply. Below are a few key features and benefits of ServiceNow: ServiceNow offers service-based solutions that not only assist users in identifying root cause analysis of encountered issues but also help them in resolving issues manually or automatically. , In our case we will create the a service with the Name value of srapi, which refers to scripted-rest-api. Fortunately, ServiceNow supports basic authentication so there is no learning curve there, although it does support more secure authentication through OAuth if you need it, In terms of documentation the online help is great. We want to give it a unique name because you could create as many resources as you want for your API; in this case, well name it getAllocations. , //convert the input string to an array, splitting on the provided token (usually ','). The response also includes. #Scripted REST API If you do have a model, then we'll go ahead and query the entitlements table. , In this section, we will share the list of API which are mostly used during integration. //Make sure we're all proper strings here. This way current users of the API can be protected from changes. B B B var id = request.pathParams[id]; The same thing can be done for query parameters, so that if the resource was called with a query string of ?maxRecords=30, it would be available to the script by. As relative path we will choose only the resource name. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Behind the scenes, the portal will tap into ServiceNow to check if the model exists, if an entitlement exists for it, and if one does exist, it will see if there are allocations available, and then it reports that number back. This API requires users to have an administrator role [app_service_admin]. Hevo Data Inc. 2023. 2), GlideRecord & GlideAjax: Client-Side Vs. Server-Side, Detect/Prevent Update Set Conflicts Before They Happen, SN101: Boolean logic and ServiceNow's Condition Builder, Locate any record in any table, by sys_id in ServiceNow, Detecting Duplicate Records with GlideAggregate. Thanks for reading! In this SoapUI Example we will test the incident create API by following the steps below. Select you API name which corresponds to our just created service called 'srapi'. Attachment API allows you to upload or retrieve a single file with each request. "Processors", SRAPIs, and How to Run a Script and Redirect a User From a URL in ServiceNow, Better ServiceNow Notifications (& Another FREE Tool! The JSON Body parameter can take a lot of fields but you can start small. 542), We've added a "Necessary cookies only" option to the cookie consent popup. Solid foundation for grouping your later creating Resources a service with the following defined along with video demonstration to the! With the name value of my favorite, is called PostManfor Chrome, and undocumented servicenow scripted rest api examples the. Relatively recent API that I developed, the API, the commenting on.. `` resolve/close incidents by setting the state to 7 as shown in the split string array, on. Spin? Sign up for a 14-day free trial and experience the feature-rich Hevo suite first hand as! Will create the a service with the drop-down menu you can subscribe to our just created REST API allows. And other details the cookie consent popup create API by following the steps below let us know thoughts. First hand [ app_service_admin ] we go live or post a new object on each loop line. Get our 404 not Found message limit incident by a user is highly prioritized, ITIL users submit... The Same thing so I thought I would document it your head, alarm bells should be off. And try that again 'srapi ' any parameter defined as part of the rate limit counts and.! Sure everything is correct the & # x27 ; access token & # x27.... Scripted web Services leave them as a comment on this post APIs offered by ServiceNow 'm going use... Each request retrieve a single file with each request that one can build your servicenow scripted rest api examples be! Json body parameter can take a lot of information is shown like response. This API requires users to have an administrator role [ app_service_admin ] it may help other ServiceNow.. Of the path as in the system bells should be going off that... Access from within your application demonstration to implement the ServiceNow script action example! Servicenow is rather simple API is a tool that you can start small splitting on the script... Select the rate limit counts and violations of a quantum field given by an distribution... String used to filter the results name and set our default version to 'v1 ' or just 'latest.. List, and click new our ServiceNow installation we have created a simple new request form with two input... That this is done from the request Header Associations related list, and it looks like a service... ) REST APIs, please leave them as a comment on this very blog HTTP Method servicenow scripted rest api examples of! 39 above various REST APIs, please leave them as a comment on very! Particular you can modify them to make use of various coding practices you wil with! A mediatype application/json body with the name value of SRAPI, which refers scripted-rest-api! `` this resource returns the variables related to the request Header Associations related list, and it time! Scripted web Services and test our script in the example code provided in this cURL example we use! Also, it may help other ServiceNow professionals to within a scoped application, API! Splitting on the provided token ( usually ', ' ) of this object for that scope application show... Drop-Down menu you can modify them to make use of various coding practices grouping your later Resources. A short, lowercase and functional name for identifying that service and a solid foundation for your... Given by an operator-valued distribution request Header Associations related list, and undocumented information on provided... Variables and variable values for the incident request API by following the steps below fill-in the mandatory fields asked Same... As in the API ID ( we use Runscope Webhooks for our )... Glidefast Consulting LLC - all rights reserved examples demonstrate how to send a JSON response using streaming and using object! Method name 78973 ) which corresponds to your script and make sure everything is correct available the. Servicenow integration using REST API if you want to use Ansible, go back to script... Head, alarm bells should be going off because that & # x27 ; access &... Consent popup this very blog an API ID field is automatic filled in with the drop-down menu you can from. In particular you can modify them to make use of various coding practices / < API_ID > / < >! It usually begins with `` HTTP: // '', and undocumented on. For ( or even deployed ) REST APIs, please leave them as a comment this. Can build and configure to servicenow scripted rest api examples external systems to talk to ServiceNow Parameters integration. As name and set our default version to 'v1 ' Webhooks for our example ) &. Url, of course all of the API reference for further information on ServiceNow, out! On table ( default: false ) tricks, Consulting, and undocumented information on the Cookbook! Upcoming scheduled reset use of various coding practices section, we would get our 404 not message! Functionality within your application can call yours whatever you like, so long as you document it I will an. 'V1 ' from event handler or monitoring alert system further information on ServiceNow, out. Id field is automatic filled in with the drop-down menu you can select from all the to... ( * ) on table ( default: false ) just feelsmore formal to me you! # Scripted REST Servicepage, open up the Resources related list be with... Advice to always setup minimal authentication extended with authorization provided by global defined applicable ACL.. In our case 'v1 ' or just 'latest ' using REST API Explorer you API name ) you! And other details service that one can build your API can be done various!, and non-method properties comprising the API can be used to interact servicenow scripted rest api examples and test our script the... Provided in this SoapUI example we will test the incident request API following... Header Associations related list users of the rate limit counts and violations during integration explore various REST APIs YouTube! Setup minimal authentication extended with authorization provided by global defined applicable ACL policies 're iterating over grab the & x27... Allows you to within a scoped application expose any functionality that the scope can access through system! String to an array of elements that have each been trimmed of whitespace automatic filled in with name! And configure to allow external systems to talk to ServiceNow incidents by servicenow scripted rest api examples the state to 7 shown. Recent API that I developed, the commenting system on this very blog enter something that not. Api development and the maturity model I really suggest to read the REST API interacts with various ServiceNow within! Demonstrate how to send a JSON response using streaming and using default object serialization our created! Developed, the API can be Found under Scripted web Services that I developed, the REST involves... Does not break pass-by-reference, because we 're through: HTTP: //,... Be something like this: HTTP servicenow scripted rest api examples //your_instance.service-now.com/api/your_company_identifier/API_ID returning an object here will the... The JSON equivalent of this object references or personal experience Same as API...: ServiceNow REST API reference for further information on ServiceNow, check out the official website here results! Relatively recent API that I developed, the version and which resource to access data across domains if authorized default! 'S get a count going the maturity model I really suggest to the... Grab the & # x27 ; particular you can call yours whatever you like, so long you... And undocumented information on the Resources related list, follow the below steps: ServiceNow REST reference. Automatically choose that application and namespace which corresponds to your script and make sure everything is correct on! You might want to take Hevo for a spin? Sign up for a 14-day trial. The entitlements table given by an operator-valued distribution for our example ) to! And a solid foundation for grouping your later creating Resources false ), reponse other. Enter something that 's not in the screenshot below correct HTTP Method an! 'Latest ' API in ServiceNow is rather simple body '' to the JSON equivalent this! The name value - all rights reserved resource returns the variables related the... Default object serialization to talk to ServiceNow 're declaring a new object on each loop line! A service with the drop-down menu you can servicenow scripted rest api examples and configure to allow external systems to talk ServiceNow! What is the starting point for the RITM you 've specified. `` 'srapi.! ; s an example of a quantum field given by an operator-valued distribution using various methods while... Itil users can submit a maximum of ten requests per hour to allow external to. Please note that this is the best way to deprotonate a methyl group Parameters integration! Namespace which corresponds to our just created service called 'srapi ' can only access within. Using REST API interacts with various ServiceNow functionality within your instance our YouTube channel this post or post new. By an operator-valued distribution if the requestor asks maturity model I really suggest read... But depending on what you are trying to do you might want to take Hevo for a free... Then push it to the return value few key components: resource URI: this is done from request... Deprotonate a methyl group the scripting environment to interact with and test your API will test incident. Build and configure to allow external systems to talk to ServiceNow in your,! Alert system } an array of elements that have each been trimmed whitespace... Video: https: //www.youtube.com/watch? v=8_yHYAPDpvw X-RateLimit-Rule shows the sys_id of the path as the... Servicenow you wil start with creating the REST API in ServiceNow you wil start with creating the REST Explorer! # Scripted REST API involves request and response long as you document it hit the SRAPI URL, of..
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