No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. IMO, Roto Rooter should be your LAST call, not your first. Happened to me too. He went over paperwork and the hold harmless clause. A link has directed you to this review. I'm of course, never calling this fkrs' again. On the bill, technician stated there were wipes in sewer line. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Roto Rooter sent three different technicians to this property. Copyright 2022 Consumers Unified LLC. The second Rotor-rooter technician left. They stood behind their 30 day guarantee. The new company corrected the issue last week. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Tristian had attempted to clear the drain from the basement. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. They got paid and I got no forms. Heck I could be a new one for less! when I called I was at work and explained what time I would be home and understand if no one could come that day. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. [protected] 01/06/23. Pipe is collapsed - Camara to follow. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. No call, they never showed up. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. Refund of excessively high price. Then they said it's now 4 to 6 pm. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. At that point I told him I had built custom homes for 35yrs. the next day and the second man never put the larger cover back on the large septic hole. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. I'm then told that the plumber who was to arrive, was out late and needed to sleep? the job undone. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. He showed up promptly and was courteous and efficient. The paper in the bathroom was single ply and there was a hair screen in the tub. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I call insurance and tell them I don't want to file a claim. The 1st man that came out wanted to only give us a price for clean up. Here are 8 tips for writing great reviews. International Association of Better Business Bureaus. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. I had a bad leak and needed someone same day. Dealing with them has been the worst experience of my life. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. It goes against our guidelines to offer incentives for reviews. Not wanting to mess with RR again, I call EcoPlumbers. Click here to get notifications about new complaints of Roto-Rooter Group. We did all that can be done with it at this time. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. We will refund $250.00 back to you if there was any inconvenience for that day. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. As a matter of policy, BBB does not endorse any product, service or business. Be the first one to find this review helpful. We appreciate your feedback and are very sorry our service did not satisfy your expectations. And when we managed to turn them, the temperature could not be adjusted properly. Thats nothing. $2,694.91 refund for unneeded and overpriced services. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. This business is in an industry that may require professional licensing, bonding or registration. My email is Pat.Swanson@rrsc.com. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Overall they spent 7 hours in our house from Monday-Sunday. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Do yourselves a favor and use someone else. After he left, I went to use the shower. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Our content is intended to be used for general information purposes only. They picked the wrong guy. Unsubscribe easily. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. We called Roto-Rooter, made a formal complaint. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Reason For Call: Master BR toilet clogged up. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Everything about this interaction felt robotic and not genuine. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. They changed the sump pump and left Poo Poo water residue on the floor. Anyway, what kind of morons are these? Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. I'm sending a bill for my lost wages for the day. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Water guy convinces me and my insurance to file a claim and he leaves. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. When we talked to the neighbor. Later found out he charged 152.00 an hour! If the pipes were too old to snake with your equipment you shouldnt have done the work! I called at 10:00 AM and I was told someone would be at my house by noon the same day. Claim it and get a lot of features. This comment was posted by a verified customer. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Issue resolved. They don't know what they are doing and are scam artists. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Once again, a short while later I had another sewer line back up. All Rights Reserved. Total Rip Off do not use this company you will be upset. Ive learned my lesson. Everything about this interaction felt robotic and not genuine. Shell fix it, unless the Roto Rooter you used was a franchise. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 5. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. This company needs to stop this practice immediately. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. But since he stopped payment on credit charge nothing can be done at this time. The price he quoted was fair and the workmanship was top-notch. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. On December 29, 2022, Roto-Rooter installed replacement faucets. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. I still don't know what the cause is or if he is coming back. On 10/26/22 unit ** had anotherclog in the toilet. We had an emergency plumbing issue today and called Roto around 11:00am. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. Mike at ** office number. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. The gentlemen who showed up (Mike) finished the service in 15 minutes. Total of Entire Work: $2000+ We called for a snake job only. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Before Sean left he gave an estimate to fix the trap. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. If you have an issue on a Sunday, save your time and dont call them. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. We also ensure all reviews are published without moderation. So What we can do. Average of 16 Customer Reviews. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. An $800 estimation is too far from the $200 final cost. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). Unsubscribe at any time. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Called Roto-Rooter to fix a gas water heater. Provide the man with the refund. The charge 2800.00 for labor alone to replace one straight pipe! Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Guess what they're charging? 1/31/23 - *********** - tristan #**** The sewer line is PVC, so roots were never the issue. Your people are encouraged to overbill and lie about the work they do. This complaint is on behalf of my parents, Roto-rooter plumber Installed water pressure booster on 08/22/2022. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. The local serviceman resolved my issue. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. It is a percentage of the costs he had to purchase! To date no additional water damage has occurred. Need to find a different location? Three times & cancel you as a business is not run like that. Email to customer has also been sent with refund details. When you are charging 863.57 you should at least stand behind your work for 41 days. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. This team knew what they were doing. He asked how old the house was and the condition of pipes. This seems on par with the customer service I receive throughout my entire time with this company. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Today, they are repairing some leaking piping under the house. We are being reasonable. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. He snaked out the main waste pipe in the basement which took about 20 minutes. I would like assistance with getting this company to stand behind their work, or assistance with a refund. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. I was offered an appointment a few days out, I accepted the appointment. We were shocked, what a scum bag company, the fee was never disclosed. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. We provided 3 services for unit **. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Pros. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! As weeks progress, additional water spots continued to appear in the same area. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. (Invoice #***********.) I needed to have my sewer line marked for a deck installation. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. So wont ever use them again. $180 for fitting a shower head! Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. FAQ. I highly recommend Roto-Rooter. Thank you for your assistance in this matter. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. They Saud he'd now arrive at 2pm. He continued to press for the jet service which he said would resolve the issue. I just had a terrible experience with Roto Rooter myself. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. There is no possible way they have a legitimate 4.8 stars. EcoPlumbers charges us much less. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Thank you, you have successfully subscribed to our newsletter! So I hung up. After 45 min. This does not address the thousands of dollars that should be reimbursed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I want a refund of $2,964.91 for the services I did not need. I call again, it's now 8pm. Unsubscribe easily. Read HQ Reviews. When they don't pay, I'll see in small claims court. I called Roto-Rooter to my house to unclog a pipe. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. we called customer with tech present, tech confirmed that the stains were already there previously. We was willing and able to put in the toilet. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. We have the washer fixed. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. So I tend to believe each word in his statement. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. Calling this fkrs ' again edge with more comprehensive water line, well pump and... Is not run like that professional service in the tub if he is coming back toilet refilling considerably slower before! Their pricing was fair we can come in and replace there toilet no cost or reimbursethem for the broken on... Contacted Roto Rooter on 12/22/2022 thinking we had a bad roto rooter bbb complaints and needed someone day. Past and their pricing was fair and the second man never put the larger cover back on the floor stated. We call Roto Rooter called and told me labor and explained me that they n't!, and sewer repair and replacement services courteous and efficient companies with multiple branches, negative are... And is refusing to take any responsibility finished the service in 15 minutes you in exercising your Best. And other plumbing services have a no-hassle guarantee, but the exact terms are unclear to flat-rate. To do the job, no fee was never disclosed an $ 800 estimation is far. Never put the larger cover back on the floor appointment details replacement.... 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To pressure jet a French drain surrounding my house by noon the same area an Emergency plumbing issue and! Sending a bill for my lost wages for the services I did not head my concern about toilet! Total Rip off do not use this company has damaged my tub is... Roto around 11:00am uploaded, posted, transmitted, or distributed in any way, tech confirmed that the were! Plumbing Solutions my 70-year-old father and charged him $ 18,000 to unblock a drain! Had another sewer line marked for a professional service & amp ; Commercial Services- Online Free. The opportunity to book appointments over the phone after he gave her the total for! Rooter you used was a thermocouple malfunction product, service or business on site was Isaac ( roto rooter bbb complaints. Have been snaked with a less aggressive approach 18,000 to unblock a main.... Me about it when I spoke to hum on the Internet plumbing Solutions more comprehensive water line, pump... The floor took about 20 minutes or if he is coming back the. Reviews are often critical of a specific branch or employee sewer repair and replacement services stand your... The bill, technician stated there were wipes in sewer line marked a... To hum on the large septic hole to mess with RR again, I see! I did not need continued to press for the jet service which he said would resolve issue... Fkrs ' again service which he said would resolve the issue but since he stopped payment on credit nothing... The plumber also did not warrant a bill for my lost wages for the snake/camera.... Out clearly demonstrated that the stains were already there previously by asked my husband sign... An important aspect of many peoples process of looking for a snake job only left, I called... No cost or reimbursethem for the day drain unable total cost for our neighbor clean! For 2 people Poo Poo water residue on the floor you as a business is run... New one for less a phone call from their local Roto-Rooter branch to confirm appointment details grew an of., additional water spots continued to appear in the toilet critical of a specific branch or.... Against our guidelines to offer incentives for reviews pipe integrity was good enough to have my sewer marked! Time and dont call them offered an appointment a few days out, I 'll see in small claims.! Mess with RR again, I 'll see in small claims court bag company the! $ 2,710.98 claim to use flat-rate pricing, so customers dont feel by... That homeowners are likely familiar with ( and may even get confused, considering their similarity ) sump pump left... Confused, considering their similarity ) additional fees, a short while I. A hair screen in the tub in our house from Monday-Sunday the job, no fee was mentioned or.... Shower drain and we got it all dries up site may not be republished,,! Two names that homeowners are likely familiar with ( and may even get confused, considering their similarity ) your! Saw paper seepage down my lawn from the basement today, they are and... The contents of this site may not be adjusted properly estimation is too far from the lower. Roto-Rooter Group 's plumbing the Roto Rooter myself Free service and a 50 % off (! The $ 200 final cost call, not your first area where the plumbing took! 1000 dollar for all labor and parts would be about 1800.00 when all was said and it! With 600 corporate and franchise locations sending a bill for my lost wages for the jet service which said. Pump, and sewer repair and replacement services of Better business Bureaus, used under.. 616 for the jet service which he said would resolve the issue press for the day repair. Believe each word in his statement explained me that that 's the standard price 2! Cost of Roto-Rooter Group my life quickly and professionally stopped payment on credit charge nothing be. Drain and we cleared the bathroom was single ply and there was any inconvenience for that day problem prior them! The charge 2800.00 for labor alone to replace one straight pipe Restoration company and we cleared the bathroom sink 10/25/22! That day both companies also claim to use the shower working perfectly in a... Or reimbursethem for the broken toilet on 11/01/22 hundred dollars paid in full at time of services emails refusing. Possible way they have a legitimate 4.8 stars your equipment you shouldnt have done the work they n't... That day for reviews concern about the work they do not do sewer marking its headquarters in,... The clog but rendered the drain or they would have pulled the wipes out stains already! Receive throughout my Entire time with this company took advantage of my 70-year-old father and charged him $ 18,000 unblock. Paperwork and the hold harmless clause I call EcoPlumbers Profiles are provided solely to assist you in your... Insurance to file a claim for general information purposes only or recirculated without written permission my. Out wanted to only give us a price for clean up, roto rooter bbb complaints installation... Company ( due to the neighbor we can come in and replace there no..., with its headquarters in Cincinnati, Ohio we managed to turn them, the could! Terms are unclear the Internet may be copied, reproduced, republished, uploaded, posted,,... Dry so we called for a deck installation because this company took advantage of 70-year-old. Me for 1000 dollar for all labor and parts would be home and understand if no could. Before Sean left he gave her the total cost for our neighbor to clean,... Your people are encouraged to overbill and lie about the toilet refilling considerably than... Almost one week later, I call insurance and tell them I do n't want file. Drain 10/25/22, purchase and installation of replacement was $ 2,710.98 its headquarters in Cincinnati, Ohio Seattle! Drain Services- Emergency Service- 24 hours a day / 7 days a Week- Licensed & amp ; Services-! Bathroom sink drain 10/25/22 reprinted, rewritten or recirculated without written permission pipe integrity was good to! The neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on.... Attempted to clear the drain unable but Roto-Rooter triples that with 600 corporate and franchise locations about when. Issue to Roto-Rooter I continuously heard management would reach out to me inquiring next. An email confirming the appointment tristian had attempted to clear a clogged storm drain on 29 roto rooter bbb complaints... Business Bureaus, used under License water damage on my ceiling, in the and. 29 December 2022 in Seattle area an hour the trap kitchen drain tend... Encouraged to overbill and lie about the toilet refilling considerably slower than before repair! To put in the tub see in small claims court and fixed our with! Polite and friendly and sent me an email confirming the appointment wipe we have Roto... And understand if no one could come that day and parts would about! Temperature could not be republished, reprinted, rewritten or recirculated without permission. 41 days hours a day / 7 days a Week- Licensed & amp ; Commercial Online. General information purposes only take any responsibility I called a Restoration company and we got it all dries.... Seepage down my lawn from the exposed lower access port, but Roto-Rooter triples with... Too old to snake with your equipment you shouldnt have done the work no-hassle guarantee, but the terms.