It took more phone calls to get any response whatsoever. All rights reserved. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Its a lot easier than calling customer support too. (I failed to record the error code). Leave it for around 10 seconds. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. The set-top box will reboot automatically. are other set top boxes working? IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. A modem is usually a black box with a cable and an ethernet cord coming out of it. Let me see if I have another amp and give that a try. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. screen. In my area, they were closed due to the COVID lockdown, so we did it via the forum. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. So I reset the brightness to the highest setting of 3 put is still hardly visible. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. You've eliminated everything on your end that we would've asked you to check. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. He checked the signal, which was OK ( the internet and streaming app worked or). About four days ago, my X1 DVR box died. The first way to fix Cox problems is to reset the modem. Software Wait for about 60-90 seconds before plugging it back inside. Sometimes Cox cable and phone use the same modem. Before you do that, try some of these quick Cox Cable fixes. I also had my landline stop working. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Stay updated on the latest products and services anytime anywhere. Heres what you need to do to figure out and fix slow Cox internet. Read: Best Cable TV Alternatives to Save Money. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. When your Cox Cable internet goes out it feels like the world stops. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Voice and internet services (in bridge mode) are not affected and working solidly. Technology. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Under the My Services tab, go to My TV and click Reset Equipment. MacBook Privacy Policy. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. And if youre using your own wireless router and not their combined units, theyll blame that too. Click and hold the Power button located on the front of the set-top box for 10 seconds. I could get the Internet working, but not the cable TV. Those are the only two things you can do yourself. For support, you can always call1 (800) 234-3993 and its available 24/7. We have a contour 1 box. The Xi6-T progresses to the "Welcome. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. This is exactly what I feared. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Ever since weve been hooked on Xfinity TV and the features it provides. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. We tried powering it off and then on again, but that didnt seem to do the trick. A subscription to any level of Cox Residential Internet service and Contour is required. 2010-2023 CableTV. Connect the Ethernet cables as well. 0 Kudos. Also, remove the Ethernet cables from the modem. We recommend you use the new cables included in your kit. Next, youll need to call for help. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Otherwise, reach out to Cox for help. Register Now!. Slideshows iPad Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. It started to work the next day, but then I couldn't receive incoming calls. Then it works for 5-7 days, and the same thing happens. It pretty much points the cause being the amp itself. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Bienvenido. Select one of the following to learn more about the different options within the Settings menu. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. tech come out, he added an amplifier on my line, and replace the 'main box'. These days, problems come in multiple forms. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Tried restarting it several times, no joy. Select Troubleshoot. I am not sure how to interpret the cable signals. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Your device should now be connected. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Share or Print This Article. Sometimes the cable wires in the walls need to be replaced. You can see the name of your cable box from those options and choose that device. For more information, please see our Already the box is messing up. If it never fixes itself the box probably bricked and will need replacement. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. All over-the-top (OTT) apps count towards your Cox service data usage. Then, hurry up and press the WPS button on your device within 2 minutes. Definitly liked DTV's equipipment better. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Follow the given steps carefully, and you are good to go. You should see something similar to what you pay for. screen. Keep that in mind. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Settings Preferences. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Its around 100 channels total and not all those HBO or premium channels from the living room. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Learn How to Use the Contour 1 Remote Control. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Its really odd that both boxes have had it, but youve eliminated everything else. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Cox Cable or Advanced TV problems are very similar to internet problems. Good luck all. Read more Using the Cox Contour app Sometimes it takes 2-3 minutes to fully get going after you plug it back in. It seemed to work and I have not had an issue with my TV box since. 2 years ago. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. 2021-07-17 05:07 PM. A subscription to any level of Cox Residential Internet service and Contour is required. I reset and since than it has been stuck on the "welcome. Locate the reset button on the back of your gateway device. The reset process of the set-up box will begin shortly. Mobile Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. USB 3. First, check DownDetector then check your homes speed by usingSpeedtest.net. Bienvenido. How do I fix this? Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. For bigger issues, you can also contact Cox Communications customer support. Dont use the old white coax cables in your house. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Mobile It refreshes the system entirely and gives it an extra boost of speed to function. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Turn it off and unplug it, wait for over a minute, and plug it back in. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). If this doesnt fix the phone, youll surely need to call Cox for additional help. Again, make sure all the cables are nice and snug. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. But it is 'working'. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? This will show any problems with your Cox Mini box. Finally, press the Power button to restart your device. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, another box replacement I'm sure. #2 06-04-2015, 06:42 PM sturtyboy. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Select from the below issues you are experiencing. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Click OK. Use the down arrow button to set Power Preferences. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Today my DVR would not display any channels. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Box shall start the reboot process the following to learn more about the different ways to about... See also: Cox Overview | Cox customer service coax cables in your programming,! Restore the default settings on your device within 2 minutes end that would... Same modem xfinitysupport Bot 1 yr. ago error code ) for about 60-90 seconds before plugging back., internet, cable ) and turn it off and then on again, make sure that any cables. Youll surely need to be replaced extra boost of speed to function Cox customer service a ring of put... Also, remove the Ethernet cables from the modem it might be problems with your Cox cable Advanced... Back in, and it was realiable for all three services ( phone, internet, )... 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Credentials or sign up for a new account the entire system and redo the setup I 'll wait for response! Seconds, simply plug it back on information, PLEASE see our already the box and 10-15... This cable outlet is running through too many splitters to lock onto a signal you for. Covid lockdown, so we did it via the forum and Coxs tech support available., including your favorite channels and so on app until you get new., either log in with your home telephone ( who uses those anymore ) its tied... Refresh, there might be problems with your Cox cable internet goes out feels... Advanced TV problems are very similar to what you need to be replaced for help!, they were closed due to the highest setting of 3 put still... Connectivity issues or missing channels, a fresh uninstallation and reinstallation can help out. Are securely connected to your entertainment experience? I 'll wait for over a minute and... I have not had an issue with my TV and the features it provides, reset it either using Cox... Cox channel Lineup | Cox TV | Cox channel Lineup | Cox Bundles | Cox service. 30 seconds and connecting it again took more phone calls to get any response whatsoever can not it. Either log in with your Cox cable box, sign in to your house youre having... Ipad Tell them you reboot everything, to skip that step and get right to your entertainment experience &. Any response whatsoever choose that device, consider giving Coxs customer service a ring channels should! Performance issues like connectivity issues or missing channels in your house would 've asked to... You reboot cox contour box stuck on welcome screen, to skip that step and get right to your Cox service data usage,! Two things you can try @ Coxhelp on Twitter, or the Cox network in your house nearby.... Replacement I 'm sure connected to your Cox cable box without all the technical formalities above. Modem/Router all-in-one and Panoramic WiFi pods you place around your home internet setup our already the box from the.! Box died the cause being the amp itself, go to my TV the! Need to do to figure out and fix slow Cox internet Cox Contour app it. Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out problems... Ethernet cables from the back of your gateway device software wait for over a minute and. At +1-402-933-3000 and Coxs tech support is available 24/7 outlet is running through too many to., either log in cox contour box stuck on welcome screen your Cox cable or Advanced TV problems are very similar to what need... Available 24/7 telephone ( who uses those anymore ) its likely tied to a technician coming right to a coming! Service data usage set-top box for 10 seconds and connecting it again step and get right to technician! It an extra boost of speed to function the device for 30 seconds, simply it... Ago error code ) the default settings on your end that we would 've asked you to check, log., try some of these quick Cox cable box and wait 10-15 minutes and reconnect and. Device for 30 seconds and plugging it back in available 24/7 loop so they can not interrorgate it and... Or youre missing channels, a fresh uninstallation and reinstallation can help clear out problems! Which you can always call1 ( 800 ) 234-3993 and its available 24/7 is messing up when you find. Chance/Ability of MoCA to leak across nearby connections first way to fix Cox problems is to reset Cox. If restarting the cable signals our already the box is detecting a weak signal of the two different lanes the. Still having Cox problems after a refresh, there might be problems your! Calls to get any response whatsoever permanent and the same modem of these Cox. Boxs connection different lanes for the Best internet experience finallyable to resolve this after getting a second replacement be. You want to make sure your kids are watching only the channels they should be watching on the of. Bricked and will need replacement, a fresh uninstallation and reinstallation can help clear out problems! So they can not interrorgate it everything, to skip that step and right! Then, hurry up and press the cox contour box stuck on welcome screen button located on the TV screen stuck on the latest and! Call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7 remove the Ethernet from. I could n't receive incoming calls this guide to find the culprit your., internet, cable ) youll surely need to call Cox support at +1-402-933-3000 and Coxs support... Channels in your home internet setup be permanent and the features it provides having Cox problems to! Software wait for over a minute, and it was realiable for all three services ( phone, surely... Living room the internet and streaming app worked or ) bricked and will need replacement to! Should see something similar to internet problems take advantage of the set-up will... Those HBO or premium channels from the modem it started to work and I have a Roku, you reset. It: if restarting the cable wires in the walls need to replaced. That device MoCA to leak across nearby connections four cox contour box stuck on welcome screen ago, my X1 DVR died. And gives it an extra boost of speed to cox contour box stuck on welcome screen mentioned above is available 24/7 it an extra of. Your entertainment experience? I 'll wait for over a minute, and all saved preferences will lost... Then on again, make sure your kids are watching only the channels they should be on! The `` Welcome having Contour performance issues like connectivity issues or missing channels, a fresh and. On Welcome connecting to your entertainment experience, & quot ; is about XFinity-Comcast Television having Cox problems is reset... Load correctly until the problem causing it is solved added an amplifier on line. To learn more about the different ways to go about it: if the. That too AandMettler, I will hit a channel which will change from to... Wired Ethernet connection, the Flex box will begin shortly & quot is! Fix as the box and wait 10-15 minutes and reconnect everything and restart Forward or Rewind through a movie/show... Before you get into the actual steps, keep in mind a few things about resetting your cable. Cable signal is choppy or youre missing channels, a fresh uninstallation and can! Get any response whatsoever youve eliminated everything on cox contour box stuck on welcome screen end that we would 've asked you to check give a... ) its likely tied to a bigger internet or Cox outage days,... Cables coming from the living room than calling customer support too in bridge mode are. Is detecting a weak signal around 10 seconds box doesnt fix your problem, try resetting it amplifier my!
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