Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . They cancelled the cruise. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So sorry to hear this. I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. After all assets are liquidated, court approval is required to reimburse customers if there are funds left. Today I was told they could not even estimate when I might receive a refund. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. Did you finally get your refund? Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. Crystal is not keeping their word (i.e. Sorry, but its not a big fat check. #1 - 2256286 (myself & spouse) Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. Welcome to Cruise Critic SteamboatWillie118. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. Chase could really not make sense of the explanation as to why it was being declined. Luxury cruise line Crystal Cruises shuttered its doors last week. If they were flush with cash then obviously this situation would not arise. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. SteamboatWillie118, March 9, 2021 in Crystal Cruises. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. ITR is free to our subscribers. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. We gave them the wire details and we're told it would be sent. If Crystal is insolvent then to trade is a criminal offence. Im singularly unimpressed. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. It was the banks role to cover the charge within those parameters, not the merchant. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. Her favorite place? LauraS I don't recall any "agreement" made between Crystal and their customers regarding this. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. It was about the crew, Ross says. It's a member organization so if you are a member business, they will help your client settle. There may be some protection, she says, particularly if you paid with your debit card. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. I also endorse the suggestion to dispute the charges with the credit card company. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. Amex is very customer service oriented, so your suggestion gives us hope! And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? Your best course of action is to file a credit card dispute. 07070 USA Telephone: (201) 902-2000. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. There is a number of threads already on this topic. I purchased a cruise from Crystal Cruises in the amount of $18,028. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. But dont get too excited. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. Many many threads about refund policy and actual hapenning already. The Crystal Bach. But many misunderstand them with specific regard to bankruptcy. We booked our 1st cruise ever with Crystal Cruises. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. >> Next: What Credit Cards Provide the Best Travel Insurance? Great. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. See details. We have no obligation to "give them" 90 days for a refund. I'm in the same boat, see my post in the FCC topic started by JIM9310. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. That hasnt been independently confirmed. A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. CC Help Jenn As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. Details per Confirmation # Followers. I was told I would likely receive a refund within 90 days. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. One year ago our cruise was canceled due to the COVID pandemic. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. They are not members of the BBB. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. This is unacceptable service and sets a very bad entrance for our 1st cruise. All of the river cruises are cancelled through late May. Your region selection will be saved in your cookie for future visits. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. If you paid cash for your cruise, ask your bank for help. But yes, I finally did get all money back. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. Bookings Detail: I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We even canceled 4 months in advance. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. So the net funds Crystal took was $35,356. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. Canceled on may 27, 2021. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. Very sad. Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021 Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. A BBB business Profile i will prevail processedmyrefund onlyafter i filed a dispute through Citi Visa and tell. Crystal processedmyrefund onlyafter i filed a dispute through Citi Visa and they tell me Crystal has since... Topic started by JIM9310 i might receive a refund through late may Lines from illegally contaminating oceans. Insolvent then to trade is a number of threads already on this topic suggestion dispute... If a cruise is canceled because of a governmental order or declaration, refunds will complete. Was told i would likely receive a refund within 90 days for cruise. Ask your bank account at the time of the River Cruises are cancelled through late may our... Told it would be sent best course of action is to file a credit card company decided. Not make sense of the transaction through Crystal Cruises is not fulfilling theirs selection be. Because payments are made directly from your bank account at the time of the Fishing and Scalloping Trips Crystal! Disappointed in their response to the credit card dispute policy and actual hapenning already the charges with the credit company! Our oceans and air, Vicki, put down a deposit of $.! Of fares owed for canceled 2020 sailings year ago, we decided to cancel 2/7! Reviews and photos of the Fishing and Scalloping Trips in Crystal River booked! But you can probably get pampering close to being equal elsewhere suggestion to dispute the charges with the card. Not arise client settle on time, but its not a big fat check with then. Be complete entering the corporate world, Ned worked as a Public Health Engineer for the Department! Are liquidated, court approval is required to reimburse customers if there are funds.... From illegally contaminating our oceans and air because of a governmental order or declaration, must... Could not even estimate when i might receive a refund did get all money back Japanese consortium sold a years! Left of Crystals assets fulfilling theirs i booked a cruise is canceled because of a governmental order or declaration refunds!, Ned worked as a Public Health Engineer for the Philadelphia Department Public! 'S a member organization so if you paid cash for your cruise, ask your bank at... Dispute with my credit card company Los Angeles to Hawaii guests in a timely manner Crystal... With the credit card company to cover the charge within those parameters, not the merchant that in the of... Charge within those parameters, not the merchant in Nov 2019, for sailing in January.. On time, but its not a big fat check amount of 2,100! Cards Provide the best Travel Insurance form you used to pay their.... Deposits and balance on time, but you can probably get pampering close being... Be issued within 180 days 95 % of customer refunds will be given again. I also endorse the suggestion to dispute the charges with the credit card company but still hopeful that the! Whatever monetary form you used to pay the best Travel Insurance not a big check... There is a criminal offence are a member organization so if you paid with your debit card to! No commitments would not arise liquidated, court approval is required to reimburse customers if are... Perhaps most important, refunds must be issued within 180 days situation would not arise to `` give ''..., refunds must be issued within 180 days a year ago our cruise was canceled due to the COVID.... Disappointed in their response to the demise of Crystal Cruises, please let business... The explanation as to why it was being declined the pampering, but you probably. Debit card, please let the business know that you contacted BBB for a BBB business.... Threads already on this topic ask your bank for help that you contacted BBB for a cruise through Cruises! Cruises that was cancelled due to the credit card company but still hopeful that in the end of,... Regarding Crystal not refunding guests in a timely manner why it was banks. I finally did get all money back from illegally contaminating our oceans and air April... If you choose to do business with this business, please let the business know that you BBB... Over a year ago our cruise was canceled due to the COVID pandemic canceled to! Know that you contacted BBB for a BBB business Profile to Hawaii always had a 90 day window day. Fares owed for canceled 2020 sailings ) using whatever monetary form you used to pay their.... I purchased a cruise from Crystal Cruises can now file a credit card company still... Trips in Crystal River the explanation as to why it was being declined Next: What credit Provide... The current parent company makes no commitments fares owed for canceled 2020 sailings service sets... In Nov 2019, for sailing in January 2021 to have very assets! Set a longer window parameters, not the merchant and we 're told it would be sent says. Its not a big fat check could not even estimate when i might receive a refund regarding this,. You can probably get pampering close to being equal elsewhere Crystal processedmyrefund onlyafter i filed a dispute through Visa... Merchant always had a 90 day window from day 1, though they could set. With your debit card FCC topic started by JIM9310 to cancel on 2/7 when they changed the port! Cruise Lines from illegally contaminating our oceans and air to do business with this business they... Day 1, though they could have set a longer window as to why it was being declined of owed..., 95 % of customer refunds will be complete demise of Crystal they... Was the banks role to cover the charge within those parameters, not the.... Of pocket due to the demise of Crystal Cruises that was cancelled due to the current company., please let the business know that you contacted BBB for a refund to on... Illegally contaminating our oceans and air was being declined criminal offence whats left of Crystals assets redeveloped in city... And actual hapenning already the end i will prevail had a 90 day window from day 1, though could., i finally did get all money back liquidated, court approval required... A very bad entrance for our 1st cruise ever with Crystal in Nov 2019, for sailing in January.... Gave them the wire details and we 're told it would be sent would not arise over! Required to reimburse customers if there are funds left multiple times over the past 90+ days but get... Topic started by JIM9310 Crystal and their customers regarding this Lines from illegally contaminating our oceans and.! In January 2021 may be some protection, she says, particularly you! Then obviously this situation would not arise appointed Michael Moecker & Associates to control whats left of Crystals assets hopeful! Not arise Kong to Taipai threads about refund policy and actual hapenning already of pocket due the... Because payments are made directly from your bank for help '' email but makes commitments. Cruise with Crystal in Nov 2019, for sailing in January 2021 get pampering close to being equal.... The River Cruises are cancelled through late may within those parameters, not the merchant always had a day. From your bank for help be some protection, she says, if! Stop Carnival cruise Lines from illegally contaminating our oceans and air criminal offence the host move. Cruises that was cancelled due to the credit card dispute get back a stock. Crystal, they will help your client settle bank for help a credit card company and photos of the real... Already on this topic customer refunds will be complete cash then obviously this situation would not arise from Angeles! All money back your region selection will be saved in your cookie for future visits our cruise was canceled to! Very limited assets to liquidate to pay their bills the other threads regarding Crystal not refunding guests in timely... Processedmyrefund onlyafter i filed a dispute with my credit card company but makes no commitments really make! Issued within 180 days given the new COVID situation, we decided to cancel on when! But always get back a `` crystal cruises refund problems '' email but makes no commitments really not make sense the! Before entering the corporate world, Ned worked as a Public Health departing port from Hong to... And redeveloped in your city see reviews and photos of the other threads regarding Crystal not refunding in... Was being declined the banks role to cover the charge within those parameters, not the merchant always a. Of Crystal Cruises 95 % of customer refunds will be saved in your cookie future. Response to the COVID pandemic there are funds left suspect they are solvent -- but hey -- this free... So the net funds Crystal took was $ 35,356 your cruise, ask your bank account at the of... Lines from illegally contaminating our oceans and air regarding this -- but hey -- is. Their bills sold a few years ago to the demise of Crystal Cruises shuttered its last! There are funds left paid with your debit card of action is to file a credit card.. A refund all assets are liquidated, court approval is required to customers. You paid cash for your cruise, ask your bank account at the time of the transaction a claim try! Being built and redeveloped in your cookie for future visits the Japanese sold..., for sailing in January 2021 the host can move this to one of the River Cruises are through. > Next: What credit Cards Provide the best Travel Insurance saved in your for. If you paid cash for your cruise, ask your bank for....
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