We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. But really wasted his afternoon. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. 2. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. We stayed in a junior swim up suite with our 5 and 3 year old kids. So, the hotel is very nice. 2023 FOX News Network, LLC. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Been here 2 days so far. Star Class Producer Suite. Breakfast was excellent. Yes, free parking is available to guests. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. 3:00 pm, Check-out: Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. complimentary bottles of wine in the room. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. We will see you soon in Planet Hollywood Cancun. The Buffett was ok. We found things to eat. Lilly failed to deliver on every level. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. more. We will be coming back for sure. You have to empty it lots. The pool bars were ok. We appreciated the location near the pools, the burger bar and the Italian restaurant. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. Resort Map PH Splash Park. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Privacy Policy. If the system detects something that potentially contradicts our. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. The resort has a few different pools, including a lazy river which our group enjoyed very much. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Unlock Member Rates! We did not hear any other noise from the entertainment or from the hallway. No getaway by the ocean is complete without sampling some local seafood! Some bodies were located in the foundation and some in the walls. Thanks. This is the role youve been waiting for. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. Ricky at the Customer Service Desk has been very helpful in numerous ways. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. At no time during check-in were we told where everything is or how the restaurant situation should go! Powered and implemented by FactSet Digital Solutions. Top room amenities include a minibar, air conditioning, and an additional bathroom. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. He also helped with a room change for another adult travelling with us. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? We went early the first time right at 6:00. Claim your listing for free to respond to reviews, update your profile and much more. Biggest issue is eating at their steak house. a FlowRider (see my Instagram video below or through this. Because its what we collect, that makes us who we are. The staff here have been outstanding. Didn't get any contact from her for 24 hours. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. The resort was the perfect size with excellent food, pools, activities etc. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Wonderful experience overall. Guy's! Just not sure it was 100% worth it. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. We appreciated the location near the pools, the burger bar and the Italian restaurant. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Stay like a superstar in our most fabulous suite. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. For a new resort this place is falling apart in some places if you look closely. Cancun, Quintana Roo, (August 25, 2021).- Cancun is the area of Quintana Roo, where in the last month more high-impact crimes were committed, including murders, according to data from the Executi This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Good hotel, average food, horrible Star Package experience. Service was good but not great. It was a really long shuttle 1.5 hours on way there. Invite your loved ones to a star-studded, all-ages getaway. Worried about him. Wonderful experience overall. Other times guests would help who had learned the tricks. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Let our collection add to yours. Once we didnt get in. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? All rights reserved. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. The beach was beautiful. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Great atmosphere and every employee wore mask. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. Service was fast and friendly so no complaints there. Hi any advice on the best time to try and get into the restaurants? Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. Quotes displayed in real-time or delayed by at least 15 minutes. Dine and delight in design-forward spaces. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Our check in was fast. This is the version of our website addressed to speakers of English in United Kingdom. We are glad to know that our resort and crew exceeded your expectations. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Amazing resort, enjoy the staff Yonathan was the best and also the shows. The Associated Press contributed to this report. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. The grounds of the property were very maintained and clean. Take a look at our list of awards and recognitions. 2023 FOX News Network, LLC. From the front deck, we had great views of the sunset. This was a daily occurrence. This room type comes with two separate mini bar. I will absolutely share your comments with them. The surf was rough. This was a daily occurrence. There was no lighting outside in the evening. A body lies in the street in Cancun - as the town is gripped by . We're told it's 1st come! There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. It was very good. Fine and dandy for anyone who actually wanted to wait in that line for that. There's a sports bar, Overtime Bar and Grill. . in the morning. Legal Statement. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. The lazy river and flow rider were excellent. Yes, dry cleaning and laundry service are offered to guests. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Indulge in the incredible flavors and techniques of Japanese cuisine. Dinner was the worst, you can't make reservations to any place other than Hibachi. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? It's been very disappointing!! The resort was the perfect size with excellent food, pools, activities etc. The surf was rough. Get the cabanas and ask to skip the bottle service. We stayed in a junior swim up suite with our 5 and 3 year old kids. We only had help from staff once. There are 12 missing workers. The umbrellas were painful to open. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Lunch & Open Bar Onboard and Visit to Isla Mujeres, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included, Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat). Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Bottom line is save your $$ and just tip well to the other employees. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Our chef was entertaining and great. Quotes displayed in real-time or delayed by at least 15 minutes. Yes, free parking is available to guests. We are looking for your next visit in the near future. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Allow our culinary team to whip up something spectacular to savor in-room, day and night. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Hopefully things will turn around. Sometimes the waits were long. from one central panel. We did bring a few with us and we did use them. We had large sharing plates of appetizers and great meals. Where Hollywood meets Bollywood. We had no difficulty finding chairs at either the pool or the beach. Comedy Shows. The others were hit and miss. Eight bodies -- two of which were dismembered and shoved in plastic bags -- were discovered on the streets of the Mexican resort city Cancun, prosecutors said Tuesday. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. We tipped and even with tipping the service was just ok. PHabulous regards, Jonathan Iriarte General Manager. The fresh coffee bar had long waits also. Overall, we had a great week and would be happy to return to this resort in the future. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Fingers crossed. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. We are not Star Class and have had no issues getting into them. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? Here's why I Planet Hollywood 5 stars: The customer service is top notch! The good: We arrived to applause as we entered. The best night for entertainment was the Queen tribute. We tipped and even with tipping the service was just ok. One night we went right at 6 again. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Ricky at the Customer Service Desk has been very helpful in numerous ways. Our kids did mini golf once. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. Payments made by partners impact the order of prices displayed. So we finally left after the last time as it didnt seem like it was going to be fixed. If I could have chosen zero stars I would have. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Another man was killed while lying in a hammock, while a person was shot. We had to wait but probably only 45 minutes. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 2023 Planet Hollywood Cancun. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Our 648 luxurious suites let you live like a celeb during your stay in paradise. Even though they had multiple rooms to cover, they were responsive and attentive. Not as good the second time. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. It was ok. The bodies of two men dismembered in plastic bags were also located in a separate spot. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. The beach is nice, it feels like home. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Carretera, SM 006, Mza 002, Lote 7-8 bar, Overtime bar and other... 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