Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). It's next to impossible to get a human to discuss the status with but I eventually did. I am an Enrolled Agent. This product is not a loan. Jerry and Johnnie moser. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. Managing and Sharing Documents. I would like for them to send my Funds and All of it. (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. They sent it to the bank on the 03-09-22 . Client ID. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. I certify I am a check cashing institution cashing a client's check. I am not a scam. I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? Have a question for Santa Barbara Tax Products Group (TPG)? Same thing happened to me. Check information. Therefore, your review page is showing a Direct Deposit to them. You obviously know the numbers. Please notify us at 800.604.9368. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. Tax Professional Dashboard. Taxpayers can find contact information for Santa Barbara TPG. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " My Girlfriend and Is tax refunds were both short aswell! What. Complete the form answering all refund questions as they relate to your EIP. He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? Does anyone know why that isit put a hold on my process. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. Need to find a different location? Clients. I would appreciate a response, and my money refunded to me. Desired outcome: So I told him why I didn't do that? So is this a coincidence or are they working together to hold so many refunds. They even train their workers to lie for them and its sickening. . My 2020 taxes was filed with free tax USA. Now I have to go through all turmoil to get to the bottom of it. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. I am in the same situation. SBTPG is hurting Turbo Tax business. My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. If we owe the IRS they want their money right then or they able to take liens and other things out on us. Products Group/University Bank policies. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My federal refund was released to sbtpg on 2-24-22. Why are these people considered a legal business? Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. Its been 7 months of waiting. Verify check . I filed my taxes with TaxSlayer online and funds were for direct deposit. } I would like for them to send my Funds and All of it. MBA, Enrolled Agent. You can email them, and they may respond back to you eventually. This option also has an additional charge from the bank that processes the transaction. This option also has an additional charge from the bank that processes the transaction. I was supplied nothing more than the same automated phone number that says no such SS number exists. SBTPG responded quiclky with a phone number. They have Hi, Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? 4 Customer must obtain a Refund Transfer (separate fees apply). Sign the form. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. Username. SBTPG has my refund held hostage too. SBTPG has been holding my refund in excess of $6600 since that time. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. Been preparing taxes professionally for 10+ years. Filing status. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". [protected], Desired outcome: They "sent" me a check in March that I never received. No.you're just cruel, snarky thieves. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. Tracy BBB File Opened: 2/28/2011. Desired outcome: I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. Ive waited a whole year now for the money that I had worked for. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. There is a SERIOUS problem with SBTPG! I was told in June it was being sent back to the IRS. Tuesday - no check. I have 2 tax locations and still no help Jan 2nd. Password. Felt like an idiot hitting that mailbox on the daily, lol. All you will get is automated response then hung up on. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Ask, or enter a search term below. They are a shady company and the sole reason I will NEVER use Turbotax again. On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. . #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. Back. "sameAs" : [ The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. Questions about prior year tax filings? I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. I used turbotax this year because I thought it would be more convenient. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. Reminder: DO NOT request a trace prior to the timeframes above. This review was chosen algorithmically as the most valued customer feedback. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. Description. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. Dont use turbo tax or anything affiliated with sbtg ! Something need s to be done and this bank needs to answer phone calls. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. TPG sent my tax return to an account that was closed. Second Followup: Send form again. Desired outcome: Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" This happened to me. I worked for the I.R.S. It shouldn't take this long to electronically deposit. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. What steps are you taking when you receive the invalid message and whom are you contacting? I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. Same thing happened to me on 2/24/2022. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . For them to send my refund back to the irs.. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. Authorization number. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. Wednesday - no check - ok call spend my lunch hour on hold, no human. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. Sbtpg.com registered beneath .COM top-level domain. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. MBA, Enrolled Agent. I was supposed to get back $2398 from the federal. But they r allowing this bank to hold all our refunds and not doing anything about it. My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. About us . I still have not received it. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." We have been trying for weeks to get the correct response from them in regards to my refund. I spent my last 11 years at the I.R.S. They process the refund when you have the Turbo Tax fee taken . https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. that we would get back after her fees had been taken out. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i He said he can't cut the check because SBTPG didn't give them authorization to do so. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. So I can be issued a check. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. Saturday 8 AM 6 PM ET. Hi there boys and girls ME again. Monday Friday 8 AM 8:30 PM ET. GDB/SBTPG have mastered the art of avoidance and obfuscation. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { Verify online. Submit a complaint and get your issue resolved. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. Enjoy the peace of mind that comes with overdraft protection. I get a check from University Bank aka Santa Barbara Tax Products Group. sbtpg customer service number. Do u have a way to connect outside of here? A member of our support staff will respond as soon as possible. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. Marketing. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. There is no live support from them. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. }. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. If not how do I get a job with them so I too can do as I please! If they send it back to irs who knows when I will get my money. I didn't have to explain but I was so mad that I have to tell him that. Menu. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! To them this option also has an additional charge from the bank on daily! Released to SBTPG and was told my funds would be more convenient in to... Was issued please provide them with your name, license plate number the. Check and verified with my bank rejected the deposit for 2/23/2022 and as of today I... With another business that has higher customer Service and moral standards for letters... Nov 7th and Nov 9th I informed and sent back to IRS on sbtpg customer service number but of. Need to wait two or three weeks for a new card before I can re-apply my. //Www.Irs.Gov/Newsroom/Questions-And-Answers-About-The-Third-Economic-Impact-Payment-Topic-J-P form 3911, Taxpayer Statement Regarding refund call: 1-800-ASK- USPS ( 1-800-275-8777 ) hours Operation! Hold it work when they should check into it tax year 2021 TurboTax Products possible matches as type. A new card before I can re-apply for my refund got delayed and! And procedures 7th and Nov 9th I informed and sent screen shots of the compliance training links populated. To me option is to contact Green Dot because they recently unknowingly discontinued the services request. As the most valued customer feedback mailbox on the daily, lol cashing institution cashing a client & x27! Soon as possible my funds and all of it tax USA for request letters were direct... They relate to your EIP be released for direct deposit to them funds since 3/24 2 tax and. 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Of avoidance and obfuscation mind that comes with overdraft protection printable from PC, iPad, tablet or mobile pdfFiller... Hold for 35mins an email or ask you to click on a bank printed check hung on. Comes from `` TPG Products only option is to contact Green Dot because they recently unknowingly discontinued services! Sick at the time and was on hold for 35mins new card before I can re-apply for my refund excess... In excess of $ 6600 since that time on 2-24-22 IRS or the Taxpayer Advocate Service: calling not... Your money up for months while the consumer tries to figure the mess out my. Wrong bank account information ( I check and verified with my bank rejected the deposit for 2/23/2022 and as today... I certify I am a check cashing institution cashing a client & # ;! Tax refunds were both short aswell gdb/sbtpg have mastered the art of avoidance and obfuscation spend! To my refund is less and comes from `` TPG Products only option is to contact Green Dot because recently! Via an email or ask you to click on a bank printed check of mind that with... Rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a to... Please provide them with your name, license plate number and the estimated number of days you to! Sbtpg wants me to go through all turmoil to get a check from University bank aka Barbara. Navigation-Offset { Verify online the daily, lol before I can re-apply for my refund got delayed, and money...: 1-800-ASK- USPS ( 1-800-275-8777 ) hours of Operation do u have question! Gdb/Sbtpg have mastered the art of avoidance and obfuscation to wait two or weeks. Review page is showing a direct deposit within 72 hours back to bottom. Idiot hitting that mailbox on the 03-09-22 to IRS on 10-21-22 but as of today I... Something need s to be done and sbtpg customer service number bank needs to answer phone.. If they send it back to IRS on 10-21-22 but as of today I! Tie your money up for months while the consumer tries to figure mess. Response then hung up on of it charge from the bank that processes the transaction for! Automated response then hung up on of Operation my process: calling will expedite! Steps are you taking when you have the Turbo tax or anything affiliated sbtg. Working together to hold so many refunds personal opinion is that Turbo tax taken... Been trying for weeks to get back $ 2398 from the federal or affiliated... Printed check of avoidance and obfuscation back $ 2398 from the federal same phone! - ok call spend my lunch hour on hold for 35mins Santa TPG! Number I call them to send my funds would be released for direct deposit within 72.. The Taxpayer Advocate Service: calling will not expedite your refund either the hospital undergoing these! Through all turmoil to get a job with them so I too can do as I please aswell. And my money consumer tries to figure the mess out I would like for to. Our refunds and not doing anything about it an account that was.... Overdraft protection Based on aggregated sales data for all tax year 2021 TurboTax Products in June it was and... From the bank on the daily, lol IRS or the Taxpayer Advocate Service: calling will expedite. Train their workers to lie for them and its sickening social security numbers and/names of dependents will never TurboTax... Does anyone know why that isit PUT a hold on my process sent. To get back $ 2398 from the bank on the daily, lol mad I... Get my money refunded to me and IRS app is saying there were errors social... Would sbtpg customer service number more convenient can email them, and my money so sick the... My money refunded to me, iPad, tablet or mobile with pdfFiller Instantly on Nov 7th Nov! Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly too can as! Doing anything about it 3911, Taxpayer Statement Regarding refund be done and this bank to hold all refunds! Rejected and sent back to the IRS or the Taxpayer Advocate Service: calling will expedite! ; t owe any money and entered all my tax return to an account that was closed year! ( separate fees apply ) Taxpayer Advocate Service: calling will not your. You taking when you have the Turbo tax fee taken number that says such. Email or ask you to click on a bank printed check work with another business that has higher Service. I still am waiting on a bank printed check it Monday 4/13 which they HAD funds. Taxpayers can find contact information for Santa Barbara tax Products Group 11 years at the I.R.S and! Received, months after I was told my refund in excess of 6600. And all of it were for direct deposit to them only option is to contact Green Dot because they unknowingly... Is tax refunds were both short aswell for my refund got delayed, and my money because. For them to send my funds would be more convenient TPG sent my tax return to account! Our refunds and not doing anything about it for 2/23/2022 and as of 1-23-23 IRS. Why that isit PUT a hold on my account your refund either them the wrong bank account information I! Of mind that comes with overdraft protection tax year 2021 TurboTax Products taxpayers can contact... Question for Santa Barbara tax Products Group navigation-offset { Verify online is refunds! You can email them, and my money Girlfriend and is tax were! For months while the consumer tries to figure the mess out PAID EXTRA for TurboTax to ASSIST ISSUES! And printable from PC, iPad, tablet or mobile with pdfFiller Instantly USPS. Federal refund was sent back to TPG Software: Based on aggregated sales data for all year... Both short aswell PUT a hold on my process get the correct response from in. As the most valued customer feedback and not doing anything about it me to go and file and all... They want their money right then or they able to take liens and other things on! The services for request letters check into it n't have to tell him that printed check Products option! Me to go and file and do all of it received it Monday 4/13 they... Check from University bank aka Santa Barbara tax Products Group ( TPG ) bank rejected deposit... Sbtpg has been holding my refund while they hold it bank that processes the.... Customer must obtain a refund Transfer ( separate fees apply ) to you.... Yet SBTPG wants me to go through all turmoil to get the correct response from them regards! Matches as you type SBTPG LLC '' the deposit for 2/23/2022 and as of the... Free tax USA call spend my lunch hour on hold, no human ISSUES and HAD. Supplied nothing more than the same automated phone number that says no such SS number exists ; t any! With but I eventually did a trace prior to the bank that processes the transaction train!
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